Become a leader at your hotel by answering these questions
It’s one thing to do your job simply for the paycheck and it’s another to be committed to the company’s success and have ambitions about your future there. What do you need to know that will help you advance, show that you’re invested in your career and aspire to make a difference?
One of the most important things you can do is learn to “manage up.” That means getting to know your boss, what makes him/her tick and how you can contribute to your team in a way that makes your boss sit up and take notice. The other important piece is to understand the culture of your hotel: you’ll only thrive and move up if you’re happy and fit in.
In order to be successful at work, it helps to get to know your boss a bit more than you might think. There are some questions you may want to ask to give you a better understanding of who they are and how they got to be in their current position. Over time, you might want to ask some questions such as:
- What does your boss think is most important about his/her job? This will give you some insight into whether it’s all about daily tasks and picking up a paycheck, or they are genuinely interested developing the staff and building a productive team.
- What was the job they had before this one? You’ll get some insight into what skills and experience your boss brings to this job and what level of responsibility they had.
- What do they see as their next step? What career aspirations does he/she have? Are they planning to climb the ladder to the top and might they take you with them?
- What is his/her management style? Is he/she the type of person who will stand up for you when something goes wrong? Will they promote you and help you gain the skills you need to move up? Or are they all about taking credit and skimping on praise?
- What does your boss value most in the staff? Is he/she interested in hearing suggestions from those who have the most interaction with guests? Are you going to get ahead by simply following orders and never questioning anything? Does you get noticed when you take initiative to solve problems without involving your supervisor?
- What’s the best way to handle a conflict? If something happens and there’s an issue, what’s the best way to approach your boss? Does he/she want you to handle it yourself and only come to them when you’ve run out of options? Or does he/she want to know about every problem when it arises?
- What are some of your boss’s interests outside of work? Who knows? You might have something in common you didn’t know about… a hobby, a past job, an interest that would add a personal touch to your relationship. People are people and you can’t always just talk about work, right? The more you know about your boss, the more successful you’ll be at work.
Fitting into the Culture of your Hotel
In your eagerness to get the job, you might not have considered asking enough questions to determine if you’re a good fit for the culture of your hotel. It’s hard to make a difference and thrive in an environment where you don’t really understand the goals, the processes and the overall commitment to and by the staff.
It might be worth taking the time to review and evaluate how you fit into the current culture of your hotel. Ask yourself some of these questions and see if this is the fit you need to get ahead and meet your own career goals.
- Is the hotel focused on team development? Do they provide opportunities for your team to improve the way they work together and are there opportunities for individual development?
- What do you love about working here? What don’t you like? It’s important to think about what’s working for you. Are you learning new skills, is there a chance to transfer to other departments and learn about their operations? Is there room to grow?
- Is there a culture of support for employees? When you make a rookie mistake, is there a process for improving and developing new skills?
- Does your hotel empower its employees with authority to act when solving problems? This shows a culture of trust and approval where you can spread your wings and learn new skills.
- Do you see yourself moving up and working there for a long time? Is your hotel a place where people stay and move up, are proud of where they work and are committed to the success of the company? Do you get along with your colleagues and enjoy working together? Is most everyone committed to the same goals and working as a team?
To get ahead, you have to evolve with changes in the industry and local business climate, learn and practice your leadership skills and be seen as contributing to the company’s goals. Understanding how to “manage up” can help you create pathways to make that happen, especially if you’re a great fit for your hotel’s culture.