Common interview questions for Hotel Managers: Part two
The key to acing your interview is to know which questions are coming and prepare accordingly. In part one of this guide, we discussed common questions for hotel managers, touching on your industry background, leadership skills, and unique characteristics. Now, in part two, we’ve got three more questions you should be ready for.
1. How comfortable are you on social media?
In today’s digital world, a hotel with a weak (or nonexistent) social media presence will lose out on a ton of business. The hiring manager will be looking for candidates who know their way around Twitter, Facebook, and Instagram—and if you’ve got experience with YouTube, Pinterest, Snapchat, and other channels, even better.
Prove your social media savvy with examples from previous positions, like so:
I’m very comfortable with social media. As the assistant manager for the Starwood hotel, I posted beautiful shots of our food, grounds, spa facilities, and rooms to Instagram and Pinterest. These channels generated a significant amount of bookings. They also helped us upsell to current guests, who’d see the pictures and decide to, say, book a massage or try our signature cocktail.
2. How many employees have you trained? What’s your teaching style?
Onboarding and training staff-members will be a major responsibility, so hiring managers will almost always bring it up in the interview.
Simply anticipating this question and making sure you know the number of people you’ve trained will put you ahead. However, you should also come prepared with a time you’ve coached a new employee and what you did to ensure success.
Over the course of my career, I’ve trained 10 new employees and helped dozens more learn new tasks or acquire new abilities. I’m definitely a “learn by doing” teacher: for example, when I’m training new front desk employees, I’ll sit with them at the front desk and have them interact with guests while I watch and take notes. Afterwards, I’ll discuss what they did well and where they could improve. I believe it’s much easier for people to learn something by actually doing it.
3. How do you handle emergencies?
The longer you work in the hospitality industry, the more you realize the importance of emergency management skills. If your interviewer doesn’t believe you can stay calm during a stressful event and organize your staff to handle it, you probably won’t get the job.
In addition to talking about how you react to crises, make your answer as detailed as possible.
In my former roles, I’ve always spent a lot of time with my team going over procedures for emergency situations, running drills, and putting safeguards in place to prevent emergencies from happening in the first place. Thanks to these precautions, the number of crises I’ve had to deal with has been relatively low. However, when they have occurred, I’m always very methodical. I let the relevant employees know what’s going on, and we follow the steps outlined in the emergency manual. My biggest priority is keeping our guests and team members safe; after that, I focus on minimizing damage to hotel property. No matter what happens, I stay calm—getting upset makes it harder to think clearly and alarms my staff.