Hospitality Tech: Hotel apps focused on guests
Today’s travelers are never far from their mobile phones. In fact, a 2015 TripAdvisor study of 44,000 global travelers found that 42 percent regularly use their mobiles to plan and book trips. But many want more—and hotels are listening. From apps that speed up the check in/check out process or unlock room doors to apps for ordering room service, major hotel chains around the world are embracing mobile technology as the amenity of the future—and creating new tech jobs in the process.
The Hilton HHonors app, available for free on Google Play and the AppStore, is the official mobile app for all 4,600 of Hilton’s hotel and resort properties under the brands Hilton, Canopy, Conrad, Curio Collection, DoubleTree, Embassy Suites, Hilton Garden Inn, Hampton, Homewood Suites, Home2 Suites, Hilton Grand Vacations and Waldorf Astoria. The app allows travelers to book rooms, access special discounts, view receipts, check in remotely, unlock their room door, order from room service, request extra towels and pillows, and redeem HHonors Points.
The Hyatt Hotels app, available for free on Google Play and the AppStore, allows travelers to explore Hyatt’s mobile website in eight different languages, search and view hotels and special offers, book or cancel reservations, and track and redeem Hyatt Gold Passport points. In addition, Hyatt guests can use the app to check in and check out as well as request an Uber to the hotel.
The Marriott International app, available for free on Google Play and the AppStore, is impressively comprehensive. It allows travelers to search Marriott properties, book rooms at more than 3,800 hotels worldwide, and earn and track Marriot Rewards points. In addition, guests can use the app to check in from anywhere, unlock the door to their room, request extra towels and toiletries, and chat with Marriott hosts before, during or after their stay.
The Ritz-Carlton Hotels app, available for free on Google Play and the AppStore, allows travelers to check in and out from their mobile phone, request services (from fresh towels to shoeshines), access their bill and track charges, and transform their travel photos into vintage-style posters. However, enrollment in the Ritz-Carlton Rewards program is essential to unlock all of these features.
Starwood Hotels and Resorts
The Starwood Hotels and Resorts app, available for free on Google Play and the AppStore, works on iPad and Apple Watch in addition to mobile phones. Travelers can use it to browse more than 1,200 hotel and resort properties, book rooms and redeem rewards points. The app also allows guests to review their reservation details, access special offers, and track their reservations in addition to providing mobile check-in and keyless room entry.