15 Questions to Expect When Applying for a Management Job
Any top management position in the hospitality industry typically requires an extensive level of experience and often a Bachelor’s Degree in Hospitality Management or Business. Having a background in sales, marketing, food & beverage or “rooms” is also desirable.
At the top of the list of skills for this position is "leadership." When you’re in charge of the strategic direction of your hotel or restaurant, as well as training, hiring, and motivating your staff, it’s critical to earn their respect and operate effectively in building revenue for the company. So expect a variety of questions that are open-ended and situational that offer you the opportunity to expand on your hospitality experience.
Here is a list of potential questions you're likely to encounter in a management interview:
Question: Describe a time when you were able to rally your staff around a new idea to improve the service you provide?
Answer: You may want to talk about incentives, training, a contest or other plan of action used to implement your idea.
Question: How have you been able to impact the overall revenue in your current (or past) position?
Answer: Explain any projects, new events, creative marketing or cost-cutting you have implemented.
Question: How do you inspire loyalty and trust?
Answer: Talk about your values, integrity, willingness to step in and help at any time, etc.
Question: How would you handle a round of layoffs?
Answer: When the company is cutting staff, explain how you would analyze the situation, where you would make the cuts and why, as well as the process you would employ to ease the transition.
Question: Have you ever stayed in our hotel (or eaten in our restaurant)? What was your experience and what would you improve?
Answer: Be honest, but positive in your review and share a few ideas of what you would change and why.
Question: Why do you want to work here?
Answer: Here’s where you can share insights based on your research into the company and what appeals to you about it. Tell how you would fit into the culture and why it’s a good match.
Question: Have you been on our website and what do you think of it?
Answer: Hotels and restaurants are always trying to create sites that are easy to navigate and promote the property. It wouldn’t hurt to have gone through and tried to use the site and have actual experience with it so you can give meaningful feedback.
Question: Tell me about a time when you went above and beyond for a guest and provided a positive experience.
Answer: Take the time to explain the situation and why it was extraordinary as well as what you did.
Question: What are your strengths and weaknesses?
Answer: A good answer will expand on one of your strengths as well as thinking of a weakness that is something you’ve already recognized and are addressing in a positive way.
Question: What is your greatest success or achievement so far?
Answer: Use this opportunity to briefly share how you will contribute to the company and make an impact, not just follow the status quo.
Question: How do you keep yourself motivated?
Answer: Talk about how you manage your day, breaking it up into smaller goals, taking care of yourself and maintaining a positive atmosphere at work.
Question: How will you ensure you’re meeting the company’s goals?
Answer: Talk about how you’ll measure key performance indicators (KPI’s) relating to particular goals and break them down into manageable pieces.
Question: Describe how you’ll measure the success of your staff/teams over time.
Answer: Here you can use the SMART (Specific, Measurable, Achievable, Realistic and Timely) goals method to develop a plan and determine success based on the outcomes.
Question: How creative are you in managing your teams and developing/motivating staff?
Answer: Be prepared to give some examples of incentives you’ve designed as well as training programs you’ve monitored.
Question: How do you use feedback and social media to improve customer service?
Answer: Showcase your ability to use data and analyze trends to continuously improve your processes.