8 popular "work from home" jobs in hospitality
The hospitality industry offers so many opportunities for those who have a love of tourism, travel and helping people. You can work with international clients, corporate accounts, customer service, technology, logistics and so much more, from the comfort of your home… no commute required! Most of these positions require a dedicated phone line, a quiet space to work at home, the ability to work independently and strong decision-making and problem-solving skills.
Below is a list of popular “work from home” jobs in the hospitality industry, along with job description and salary estimates:
Wedding and Honeymoon Travel Specialist: This job combines customer service, client relationships and a thorough knowledge of vendors and venues available for destination weddings. It typically requires about 5 years’ experience in the hospitality industry and the ability to solve problems and address client issues and concerns often encountered in a special event category. Average pay for this position is $15-$17/hour.
Reservations Agent: Hotels and cruise lines often employ work-at-home reservations sales agents to deliver personal customer service to guests seeking accommodations. You’ll be responding to inbound calls, providing superior customer service and need to be knowledgeable about land and sea options, booking cruises, excursions and the extras that make their stay special. Typical pay is between $12-$14/hour.
Travel Rewards Services: This position involves assisting customers with booking reservations using their travel rewards accounts. It requires customer service experience, previous travel industry experience and it helps to have previously worked in a call center. You’ll be required to book travel options (air, hotel and car) and be comfortable multi-tasking between website and computer programs. Pay is in the $12-$14/hour range.
Concierge Travel Counselor: This position caters to the VIP/Executive level business traveler and includes arranging domestic and international air and ground transportation, hotel and any other travel arrangements required for business/personal use. You need at least 5 years’ experience as a travel counselor, exceptional interpersonal skills and ability to work with a high level of accuracy and attention to detail. Confidentiality is important as is the ability to multi-task and think “outside the box.” Pay for this position is in the $25/hour range.
Virtual Vacation Planner: These planners assist customers with assembling vacation packages and planning trips, especially with cruise lines. You are required to keep a database of current and potential customers and meet monthly sales quotas, assisting repeat customers as well as those new to cruise vacations. The job pays between $8-$10/hour plus commissions.
IT Compliance Manager: This position is responsible for monitoring and maintaining compliance with IT Governance policies and practices as well as information security in a hotel or resort. It requires a computer security or related degree and at least 3 years’ experience. Pay can range from $65,000 - $100,000/year depending on location, type of resort (gaming is typical) and experience.
Guest/Client Reporting Specialist: Analyze and track business trends and complete reporting requirements for future strategies and current programs. This position requires a Bachelor’s Degree and experience in travel management. Pay is in the range of $40,000-$45,000/year.
Billing Specialist: This position involves reviewing all invoices for accuracy, generating monthly reports, processing accounts receivable billings and posting payments to guest accounts. It usually requires an Associates’ Degree in Accounting or Business and 2 or 3 years of experience. Pay ranges from $32,000-$40,000/year.