Guest Services Agent Jobs in Los Angeles
Los Angeles draws visitors from all over the world to enjoy what this vibrant city has to offer. From exciting nightlife, sunny days at the beach, historic landmarks and the famous TV and film industry to sampling global cuisine and cultural events. Being a guest services agent in LA and the surrounding areas of Hollywood, Santa Monica, Burbank and Beverly Hills is an opportunity to rub shoulders with guests from many cultures and walks of life. Click here to view all the guest services agent jobs in Los Angeles.
As a guest services agent or night auditor in Los Angeles, you can expect to start between $11.66-$13.70/hour, according to the Bureau of Labor Statistics. The LA area is second only to New York/New Jersey regarding metropolitan areas with the highest employment levels for this position. Needless to say, there are plenty of tourists and visitors needing accommodations in this busy metro area.
Typical employers for the Los Angeles area vary from large, national hotel chains to small, elite boutique properties, where guest services agents welcome millions of guests a year. There are plenty of opportunities for full time and part time work, especially when you’re flexible about working weekends and holidays or have special skills (such as a second language) that may appeal to resorts in the area.
Employers are always looking for guest services reps who are warm and welcoming and can deliver a high level of customer service. Typically, they’re looking for those who excel in these duties:
- Registering guests and assigning rooms
- Issuing room keys or cards
- Keeping accurate records of occupied rooms and guest accounts
- Making and confirming reservations online and over the phone
- Presenting bills and collecting payments
- Using superior listening and communication skills
- Willing to work holidays and weekends as needed
Once you’ve mastered your skills as a guest services agent, your advancement in your career path can lead you in multiple directions. You may decide to employ your night auditor skills to pursue an accounting position or expand your people skills to become a supervisor who will train new agents and manage schedules.
You’ll find plenty of opportunities for guest services representative positions in the Los Angeles area by searching the job listings at Hcareers today.