Job Description for Food and Beverage Manager
Food and Beverage (F&B) Managers handle all the business decisions concerning food and beverages served to customers. The setting varies from hotels, stand-alone restaurants, cruise lines, casinos, resorts or any other venue that serves paying customers. The F&B Manager is ultimately responsible for making the restaurant profitable and maintaining the quality food and drink in their establishment.
Education and Experience:
In order to become a F&B Manager, you’ll likely need a certificate or a culinary degree and gain some experience through internships or working your way up through positions such as line cook, server, busser or waiter. You may benefit from taking part in extensive training programs offered by chain restaurants or hotels.
One certification that may accelerate your advancement is the Foodservice Management Professional (FMP) credential earned from the National Restaurant Association Educational Foundation. It involves taking classes, showing work experience relevant to the job and passing an exam. This certificate may help you stand out from the crowd and gain a competitive edge in the market.
You may also consider earning an Associate’s or Bachelor’s Degree in Food Service Management or Hospitality Management. Earning a degree will mean you’ll have coursework in accounting, marketing, hiring processes, catering event management, inventory control, etc. that will build important business skills in additional to the food and beverage side.
A typical salary for Food and Beverage Managers is around $46,000/year and can reach $65,000/year or more when bonuses and commissions are included. Of course, experience and location have a bearing on what you can earn in this position.
The responsibilities are broad and include everything from deciding which items will be on the menu to staffing and understanding what the latest food trends are. Below is a list of some of the most common duties F&B Mangers handle on a daily basis:
- Update & Design Menus: You must be up-to-date with food trends and beverages. For instance, some of today’s customers are looking for gluten-free and vegetarian options as well as standard fare. It’s up to the manager to select and adjust menus that can satisfy these guests as well as stay within the budget and attract sales.
- Provide Excellent Customer Service: The goal of every restaurant is repeat customers. F&B Managers must be able to handle any concerns that come up as well as proactively ensure that guests are having the experience they are looking for.
- Food Safety: You need to be knowledgeable about food safety standards at your venue as well as ensure that your staff is complying with regulations. Managers establish checklists and procedures to make it easier to meet these requirements and have more time to focus on customer service. Managers must be well-versed in all health codes as well as local and state restaurant laws.
- b F&B Managers recruit, hire, train and fire food staff, handling all personnel matters at the restaurant. It’s up to them to get team members to work together, set expectations and create a productive and efficient crew to serve customers and improve revenue.
- Oversee Daily Operations: You schedule shifts, assign tasks, order supplies, maintain inventory records as well as accounting records and manage expenses. F&B Managers are responsible for all the day-to-day activities of running a restaurant.
- Obtain Catering Contracts: F&B Managers will also seek out opportunities for events that can be catered and expand the reputation of the restaurant to serve large groups that may return for annual conferences, award trips, festivals, meetings, etc.
Soft Skills Required:
Successful Food and Beverage Managers are skilled leaders who can delegate and direct the activities of the team to ensure operations are running smoothly and efficiently. They are also well-organized, making sure the varied requirements for food safety, supplies, inventory and staff are all handled in a way that contributes to the best possible customer experience. Finally, strong customer service skills mean that the manager will easily interact with guests, handle concerns and foresee any possible problems to ensure that guests are well cared-for.