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Agent Call Transfer - Hilton Grand Vacations

Hilton Grand Vacations

Las Vegas, NV

Description

Job Description

What will I be doing?

As a Call Transfer Agent you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

Selling mini-vacations packages for multiple property locations following the business rules for corporate telemarketing both in an inbound and outbound mode
Maintain an upbeat positive and motivated demeanor especially when interacting with Hilton guest, co-workers, supervisors and managers.
Maintain individual sales and marketing goals for performance measures.
Ensures guest meets minimum eligibility requirements to tour sales center.
Use teledirect application and Voice to sell and process package sales.
Distributes only HGV authorized information, and ensures that information is accurate.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

High School Diploma

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

1 year commission sales experience
Basic computer skills
Inbound call center experience
Detailed and goal oriented
Timeshare industry knowledge
Ability to handle challenging customers and phone calls

Qualifications

What will it be like to be a Team Member with Hilton Grand Vacations?

There's something truly unique about Hilton Grand Vacations. The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations.

Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.

Requirements

About Us

Taking Your Career to New Frontiers

At Hilton Grand Vacations, we are committed to enriching the lives of our Club Members and guests with memorable vacations in some of the world's most sought-after destinations. Our culture of hospitality also extends to our more than 7,500 Team Members who collectively play an important role in delivering exceptional service, quality accommodations, and positive travel experiences. That's why we've created a workplace that supports growth, opportunity, work-life balance, and respect throughout our Club affiliated properties, sales centers, and corporate offices around the globe.

We offer an extensive array of benefits, from paid time off, travel discounts and bonuses to the best parental leave plans in the business, to attract the most qualified and driven candidates in the industry. As the leader in vacation ownership, we are focused on helping each and every one of our Team Members produce their best work so they can reach their fullest potential

Job Info

Las Vegas, NV

Hilton Grand Vacations®

Posted on: 04/07/2018

Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.

Management Position: No

Description

Job Description

What will I be doing?

Selling mini-vacations packages for multiple property locations following the business rules for corporate telemarketing both in an inbound and outbound mode
Maintain an upbeat positive and motivated demeanor especially when interacting with Hilton guest, co-workers, supervisors and managers.
Maintain individual sales and marketing goals for performance measures.
Ensures guest meets minimum eligibility requirements to tour sales center.
Use teledirect application and Voice to sell and process package sales.
Distributes only HGV authorized information, and ensures that information is accurate.

What are we looking for?

High School Diploma

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

1 year commission sales experience
Basic computer skills
Inbound call center experience
Detailed and goal oriented
Timeshare industry knowledge
Ability to handle challenging customers and phone calls

Qualifications

Requirements

About Us

Agent Call Transfer - Hilton Grand Vacations

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