Hotel / Resort Jobs | Assistant Front Office Manager

Assistant Front Office Manager

Hilton Chicago/Magnificent Mile Suites

Chicago, IL

Description

We
are seeking a strong customer service professional that will assist with
providing quality leadership to the Front Office Team: Front Desk, PBX
Communications, Bell/Door and Night Audit. This position entails active
involvement in all areas of the Front Office. The Assistant Front Office
Manager is expected to have direct involvement with guests and employees. This
individual serves as the Manager on Duty with Security presence. This is a
hands-on position that requires active, vigorous leadership. This person will be responsible for training, supervising and working with the Front Office staff in order to achieve the Hotel's goal of providing outstanding guest service. Implement, monitor and maintain compliance with Brand programs and standards. Ensures that every guest feels cared for, valued and respected by creating Inspirational Hilton Moments. Review, verify and react to all group resumes, checking billing, room types, arrival, departure dates, and VIP designations. Confers and cooperates with other managerial staff to ensure coordination of hotel activities Exhibits a positive and involved team attitude to all departments and promotes positive team member relations through an environment that encourages open communications, trust and mutual respect. As the Assistant Front Office Manager, you will effectively communicate with guests, handling and resolving any service opportunities. Additionally, you will utilize your effective communication skills to conduct departmental meetings and monthly training. If you are excited by the opportunity to work in a supportive environment that leverages talent to provide great service to our guests and coworkers, we encourage you to submit your resume.

*Previous
Supervisory experience/ managerial experience in the Front office for at least
2 years or more *Effective communication and leadership skills *Ability to read, write and speak the English language proficiently *Strong computer skills, proficient with MS Office (Word/Excel/Outlook) *The ability to collect accurate information and resolve conflicts *Ability to work any varied scheduled shift which includes nights, weekends, and holidays *The ability to motivate and lead a team

*Four year college degree preferred*Experience in cash handling, accounting, computer systems and office
administration.

This
is a Full-Time position.

EOE
M/W/V/D

Requirements

About Us

TPG Hotels & Resorts is a vertically integrated hospitality management organization pre-approved by all the leading global hotel brands like Marriott, Hilton, Hyatt, InterContinental, Starwood and Wyndham, operating hotels across the entire chain scale. Historically, TPG has an operating platform of over 150+ branded, independent and boutique hotels comprising more than 25,000 guestrooms in 28 states. Today, TPG Hotels & Resorts is the 9th largest hotel management company in U.S. as ranked by Hotel Management Magazine 2017.

At TPG Hotels & Resorts we are driven to deliver superior brand quality, value and service to our guests and owners. People are our greatest assets. TPG Hotels & Resorts is proud of its ability to recruit, train and retain the best hospitality personnel in the business. Nationwide, TPG-managed properties are recognized as great places to work and build a career.