Hotel / Resort Jobs | Assistant General Manager

Assistant General Manager

Edison, NJ

Description

Position Purpose:

Assist the General Manager in administration of the hotel by directing staff efforts toward guest satisfaction, team member productivity, and hotel profitability. Primary focuses are service quality, operational efficiency, brand standards, and guest satisfaction.

ESSENTIAL FUNCTIONS

Observes staff performance, conducts various evaluations such as Front Office Audits, and coordinates action plans for all areas found deficient. Track progress and follow up to ensure all areas meet or exceed established standards. Oversee the brand standards, audit, and follow up with all relevant areas to ensure compliance.
Implement and manage hotel’s daily quality process including goal communication, staff member empowerment, compliance with Embassy Suites Brand Standards, service recovery, and problem prevention. Disseminate feedback from comment cards, guest satisfaction and service failure measurements, and coaches accordingly. Ensure efficient communication to all operations team members.
Coach, motivate, and develop managers and team members of Front Office and Food & Beverage departments. Coach and counsel managers on profitability assessment and staffing procedures.
Manage and review daily, weekly, and monthly department budgets and costs.
Organize, conduct, and/or participate in scheduled meetings held throughout the hotel.

Coordinate efforts to provide follow up on action items established at each meeting.
Analyze monthly statement of operations and prepares written comments regarding the

monthly statement of operations for the General Manager’s review.

SPECIFIC KNOWLEDGE, SKILL, AND ATTITUDE

The individual must possess the following knowledge, skills and attitude. They must be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Strong ability to manage, delegate, and lead staff and hotel management

• Easily multitask and work in a fast paced environment

• Expert understanding of Hilton Quality Assurance and Guest Service Standards

• Adept knowledge of revenue management, forecasting, and budgeting

• Ability to communicate effectively with guests, clients, and managers

• Excellent problem resolution ability resulting in financial gain and/or guest satisfaction

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the General Manager based upon the particular requirements

• Participate in corporate activities and meetings as requested

• Assist in the administration of success planning

• Participate in and maintain active community relations

• Attend industry meetings and participate in industry organizations

Requirements

QUALIFICATION STANDARDS:

Education: BA or BS in Hospitality Management

Experience: Must have (5) five year previous hotel management experience

OnQ PM software experience helpful.

Licenses or

Certifications: CDL issued by NJ helpful

CPR Certification helpful

Job Info

Edison, NJ

Friendwell Management

Posted on: 03/25/2018

Position Available: Immediately

Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.

Other: Medical, Dental, Vision, 401K and LTD

Management Position: Yes