Hotel / Resort Jobs | Assistant General Manager

Assistant General Manager

Holiday Inn Express Auburn Hills (South)

Auburn Hills, MI

Description

Job overview

Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.

Elite Hospitality Group's mission is to enrich the lives of our guests, our employees and owners. We do this through superior quality hotels, legendary guest service, sales growth, cost controls and treating our employees like family. We believe that our employees are our most important resource and our success depends upon creating and retaining a staff capable of delivering an exceptional hospitable experience to every guest, every time.

Duties and responsibilities

Financial returns:

Utilize financials to drive revenues, future profitability, and maximum return on investment.
Assist with finance and accounting functions, including but not limited to: accounts payable, accounts receivable, petty cash, payroll, ordering procedures, end of period, and banking procedures.

People:

Develop programs that drive improvements in team member engagement and are aligned with the service philosophy.
Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
Assist with any salary, disciplinary or staffing/human resources related actions in accordance with company rules and policies.

Guest experience:

Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.
Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
Make time to interact with guests, solicit feedback and build relationships.

Responsible business:

Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel's or owner's policies and procedures and regulatory requirements.
Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organizations, activities and businesses.
Performs required annual Quality audit with GM.
Verifies that orientations for new team members are thorough and completed in a timely fashion.
Perform other duties as assigned.

Accountability

Top level position in a limited-service hotel with a limited range of facilities. Functions will include Front Office, Housekeeping, Security and Engineering. Typically, responsible for hotel revenues of less than $4 million. Position reports to the General Manager.

Qualifications and requirements

Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration. One to two years' prior hotel management experience or equivalent combination of education and experience. Experience required may vary based on size and complexity of operation. Must speak fluent English. Other languages preferred.

(ref. 11601)

Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.

Job Info

Auburn Hills, MI

Holiday Inn Express Auburn Hills North

Posted on: 04/04/2018

Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.

Management Position: Yes