Stanford Hotels Corporation is a mid-size, owner-operated company that specializes in the development and management of high quality, full service hotels using a variety of franchise brands. The corporate office is located in San Francisco; however, Stanford Hotels has 13 properties throughout the U.S. comprising three top global brands including Marriott, Starwood and Hilton.
Our goal is to be the "Best of the Brand." Since 1985, Stanford Hotels Corporation believes that high-quality properties, exceptional customer satisfaction, and engaged employees set Stanford Hotels apart from the rest.
The Hilton Santa Clara is looking for a Asst. Front Office Manager to join the team! Come be part of one of the finest Santa Clara Four Diamond Hotels featuring 280 rooms in the heart of Silicon Valley next to the San Francisco 49'ers Levis Stadium, Great America Amusement Park and Santa Clara Convention Center.
Responsible for the overall operations of the Front Office department to include the front desk agents, PBX and security staff. Provides high quality guest service while generating maximum revenue for the department.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
General Manager, Front Office Manager
PreferredMulti-Tasking Advanced Problem Solving Expert ONQ Advanced Detail Oriented Advanced Teamwork Advanced Decision Making Advanced Customer Service Advanced Behaviors
Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
Dedicated: Devoted to a task or purpose with loyalty or integrity
Leader: Inspires teammates to follow them
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Associates or better in Business Management or related field.Experience
2 years: Previous supervisory experience in Front Office preferably within the hotel.
Proficient at Microsoft Office: Excel and Word.
Excellent leadership, interpersonal and communication skills
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team
Licenses & Certifications