Banquet Manager
Property Name:
Cheyenne Mountain Resort and Country Club
Job Title 
Banquet Manager
Location: 
Colorado-Colorado Springs
Company Name: 
Wyndham Hotel Group
City: 
Colorado Springs
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Yes
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

As a world-class meeting facility and four-diamond resort, the multifaceted Cheyenne Mountain Resort Colorado Springs, a Dolce Resort is a place where the possibilities are as endless as the views. For meetings, spectacular indoor and outdoor venues create the backdrop for imaginative events, allowing attendees to enjoy the beautiful setting while remaining productive and inspired.


Currently, we are searching for a talented Banquet Manager to join the team of the Cheyenne Mountain Resort Colorado Springs, a Dolce Resort and who will be responsible for responsible for overseeing the operation of the banquet set-up crew, and for assisting to ensure successful events and functions in banquet operationsin accordance with the Wyndham Hotel Group policies and procedures.


 
ESSENTIAL FUNCTIONS:
  • Associates must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates.
  • Oversee all aspects of the daily operation of the hotel’s banquet set-up department.
  • Work with the Director of Banquets and keep them informed of issues as they arise.
  • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
  • Coordinate and monitor all phases of Loss Prevention within the department.
  • Prepare and submit required reports in a timely manner.
  • Monitor Banquet Event Orders to ascertain equipment needs and to comprehend business flow.
  • Assign associates to functions and room set-ups to maximize efficiency.
  • Work with other F&B managers and keep them informed of F&B issues as they arise.
  • Ensure compliance with SOP’s and procedures in all outlets.
  • Be visible on the floor and assist staff as needed during set-up.
  • Maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
  • Be involved in and/or conduct departmental and hotel training.
  • Motivate, develop, and manage associates according to Wyndham S.O.P.'s.
  • Manage the interviewing process of candidates and follow standards for hiring approvals.
  • Write and deliver associate performance reviews in accordance with Wyndham standards.
  • Ensure compliance with SOP’s and procedures in department.
  • Ensure overall guest satisfaction.
  • Respond to guest complaints in a timely manner.
  • Comply with weekly and monthly forecasting procedures.
  • Ensure the training of department supervisors, and associates on SOP’s, report preparation and technical job tasks.

QUALIFICATIONS:
  • At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related experience.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, and approach all encounters with all level of associates and guests in an attentive, friendly, courteous and Count On Me! service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Wyndham Hotel Group Management Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Wyndham Hotel Group Management Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management. 
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