Banquet Manager

Hard Rock Hotel San Diego

Location: US - CA - San Diego

Jan 27, 2018
Hard Rock Hotel San Diego
Job Details
The Opportunity
We’re auditioning for professional, outgoing and outrageous personalities to fill the role of Banquet Manager.

As the Banquet Manager, you’ll be responsible for assisting the Director of Banquets with managing various events, staffing events, and organizing the bar and bartenders.

Job Responsibilities
Key responsibilities of the Banquet Manager position include:
• Working closely with the culinary, catering and event service management teams to ensure flow of service
• Maintaining AAA – Four Diamond Standards while overseeing captains, service staff, and the housemen
• Hiring and training banquet staff to serve at various scheduled events
• Serving as the client’s main contact during the event
• Overseeing compliance with health and safety standards
• Resolving any guest problems and/or concerns
• Supervising the set up of function rooms to include placement of linens, silver, china, and glassware according to event order specifications
• Inspecting function rooms and equipment prior to the functions for cleanliness, proper inventory and set up
• Communicating effectively, giving direction, support, timely feedback and recognition of performance
• Working quickly and independently to resolve operational and/or guest issues when necessary, ensuring proper follow through with appropriate manager(s)
• Monitoring and reviewing labor reports
• Assisting the Director of Banquets with adhering to the annual budget

Job Requirements
The ideal Banquet Manager will have a minimum of two years of banquet/conference set up as well as banquet bar experience. The minimum qualifications for this position are:

• Minimum of 21 years of age to handle alcoholic beverages
• Previous Banquet Captain, supervisory or management experience preferred
• Experience with both banquet front of the house as well as banquet back of the house activities
• Ability to effectively direct and motivate staff to ensure the smooth and efficient operations of the Banquet department.
• Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette
• Knowledge of appropriate table settings and service ware
• Ability to take initiative and ownership to resolve problems
• Ability to perform job functions with attention to detail, speed and accuracy
• Ability to stand, walk and move around during entire shift
• Ability to handle stressful situations in a calm, professional manner
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Must have the ability to work with guests and respond immediately and accurately to their needs and requirements
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, and weekends
• Proficient in MICROS
• Working knowledge of MS Office Suite, with an emphasis on Excel
• Knowledge of all applicable federal, state and local health and safety regulations
• Must have a valid Certified Food Handlers Card or be capable of obtaining one
• Must have a valid alcohol awareness certification or be capable of obtaining certification

An Equal Opportunity Employer

Hard Rock Hotel San Diego: As authentic, passionate, irreverent and unpredictable as music itself.
Backstage, green rooms and red carpets. Uniforms designed by a rock star. Working at Hard Rock Hotel San Diego is not quite like working at a vanilla hotel. Hard Rock's team is as passionate and authentic as rock itself. Our mission is to serve from the heart: An entourage of staff hell-bent on working with the best, being the best, and delivering an experience guests will actually want to talk about. After all, this is Hard Rock and the ordinary and staid will not do.
If you kick ass at what you do, and have a true passion for service and music, separate yourself from the crowd and be noticed.
Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.
F&B - Banquets