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Property Name
King Edward
Job Title
Bellperson
Location
Ontario-Toronto/GTA
Company Name
City
Toronto
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Bellperson

Job Description

Overview / vue générale

King Edward Hotel

King Edward

With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 110 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and shopping centres. It's no wonder the Omni King Edward is the perfect destination for business and leisure travellers alike.

The Omni King Edward Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni King Edward Hotel may be your perfect match

Job Description / description de l'emploi

The Bellperson is responsible for providing friendly and efficient service during the arrival and departure process for guests including greetings, parking and retrieval of vehicles, delivery and storage of luggage.

Qualifications / qualifications

* Excellent customer service skills
* Must have strong communication, presentation, training and organizational skills
* Maintain a professional business appearance, attitude and performance
* Must be able to work a flexible schedule including weekends and holidays
* Candidates must be able to speak fluent English
* Must have valid full driver's license

Responsibilities / responsabilités

* Use friendly and appropriate expressions when engaging guests
* Be fully acquainted with the different points of interest
* Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests
* Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms
* Ensure that the public areas, bell closet are maintained, clean and tidy
* Follow-up with guest complaints to ensure that any problems are resolved
* Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area
* Utilize bell carts effectively and with caution
* Ensure the floor is covered 100% of the time, including the Front Desk
* Direct guests to the Front Desk or meeting rooms
* Call taxis and/or shuttle for guests as needed
* Assist, retrieve and load luggage for guests
* Notify the Front Desk and Guest Services of VIP arrivals whenever possible
* Engage in conversation with as many guests as possible
* Attend all designated staff meetings and training sessions
* Complete all tasks assigned by manager
* Aid guests in locating other areas of the hotel (walk them to destination if possible)
* Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
* Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications

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Job Requirements

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law. The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law - Notice of Applicant Rights Under the Law

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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