Corporate Sales Manager
Property Name:
Wyndham Cleveland Playhouse Square
Job Title 
Corporate Sales Manager
Location: 
Ohio-Cleveland
Company Name: 
Wyndham Hotel Group
City: 
Cleveland
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Yes
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

POSITION SUMMARY:

General Requirements
  • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management. 

DUTIES & FUNCTIONS

  • Attend daily Wyndham Business Review (WBR) meeting.
  • Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
  • Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team.
  • Meet or exceed set goals.
  • Operate the Sales Department within established sales expense budget.
  • Participate in required M.O.D. and Saturday office coverage as scheduled.
  • Initiate and follow up on leads.
  • Maintain and participate in an active sales solicitation program.
  • Monitor production of all top accounts and evaluate trends within your market.
  • Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
  • Meet or exceed sales solicitation call goals as assigned by the Director of Sales.
  • Invite clients to the hotel for entertainment, lunches, tours and site inspections.
  • Assist in implementing special promotions relating to direct sales segments, i.e.WynClub parties, sales blitzes, etc.
  • Assist in the preparation of required reports in a timely manner.
  • Be familiar with all Wyndham sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
  • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
  • Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
  • Meet and greet onsite contacts.
  • Abide by Prime Selling Time (PST).
  • Develop networking opportunities through active participation in community and professional associations, activities and events.
  • Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up.
  • Entertain clients.
  • Handle inquiries as part of Inquiry Day Program.
  • Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies.
  • Assist in developing strategies to increase share from competitors when the hotel revenue penetration goals not being met. 
  • Assist in the preparation of reports in a timely manner.
  • Abide by Prime Time Selling Time.  Understand all systems.
  • Develop networking opportunities through active participation in community, associations, and events.
  • Assist in implementation of blitzes and promotions.

EDUCATION AND/OR EXPERIENCE:

Indicate minimum requirements necessary for this position.

·A minimum of 1 year sales experience in the vacation ownership sales profession, sales management experience preferred.


SKILLS AND ABILITIES:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a representative of the knowledge, skills, and/or abilities necessary to perform these duties successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

·Strong leadership abilities

·Excellent coaching/teaching skills

·Knowledge and application of sales techniques such as: building rapport, needs/values selling, negotiating, and closing the sale

·Excellent verbal and written skills

·Problem solving

·Positive and enthusiastic attitude

·Presents oneself as a professional role model

·Works successfully at all levels of the company

·Working knowledge of Microsoft suite


LICENSES, CERTIFICATES AND REGISTRATIONS:

·Maintain appropriate state license/certification based on state requirements


 

Advertisement