Hotel / Resort Jobs | Director of Catering & Conference Services

Director of Catering & Conference Services

The Dominick

New York, NY

Description

As the only Five-Diamond property in New York City’s SoHo neighborhood, the 46-story, 391-room hotel offers guests unsurpassed accommodations and sweeping views of Manhattan and the Hudson River. With paramount service, spacious accommodations, a world-class spa, outdoor pool, three food & beverage venues, and banquet and event space, The Dominick joins only two other premier hotels in New York City in Preferred Hotels & Resorts’ prestigious Legend Collection.

Primary Objective

The Director of Catering and Conference Services oversees Catering and Conference Services Managers and reports to the Director of Sales. In this selling role, the Director of Catering and Conference Services will create awareness of the catering capacity and generate catering revenue with focus on Wedding Receptions. He / She will manage day to day catering and conference services office operation and actively solicits past and new business to meet or exceed revenue goals as assigned.

Responsibilities and duties.

Evaluate, solicit, sell and confirm business in assigned verticals to meet overall budgeted sales, personal catering goals and profitability.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Ensure client files are kept organized and current with all required information.
Perform tasks and projects that support client schedules and catering revenue achievement such as assisting with telephone volume, walk-in site inspections, and evening and weekend appointments and event management
Maximize opportunities for revenue at all client contact points while providing sophisticated food and beverage offerings
Maintain professional relationships with wedding consultants, photographers, florists, musicians to support achieving catering goals
Act as liaison between client and hotel for all client needs
Have excellent knowledge of hotel facilities, capacities and room dimensions
Coordinate sales efforts between catering and sales to ensure proper utilization of function space to yield maximum returns.
Resolve guest complaints, ensuring guest satisfaction
Develop and execute an annual catering plan including revenue projections, guest cover projections, meal period pricing and segment strategies and maintain monthly catering forecast.
Collaborate with key internal stakeholders such as executive chef and banquet manager for implementation of best practices, innovations and problem solving
Meet with clients to work out the details of their functions. Escort clients through the property and highlight features of facility as well as available services.
Ensure that all definite functions are detailed accurately on Banquet Event Orders, signed by clients and distributed to designated departments on a timely basis. Resolve any discrepancies with respective Catering and Conference Services staff.
Review estimated guarantees and ensure that firm guarantees are obtained within 3 business days prior to scheduled function. Ensure that the overset figure complies with established standards.
Review estimated guarantees and ensures that full payment is received at least 10 business days prior to scheduled function.
Monitor changes to Banquet Event Orders; ensure that accurate information is communicated to respective departments on a timely basis to best service the client. Resolve discrepancies with Catering and Conference Services staff.
Check function room set ups prior to guest arrival, ensuring all details are in agreement with client's requirements and hotel standards. Ensure deficiencies are corrected by respective personnel.
Welcome Catering contact upon arrival at function and ensure guest satisfaction.
Monitor, handle and process all billing/payment procedures according to accounting standards.
Monitor guest reactions and confer with service staff to ensure guest satisfaction.
Contact clients after scheduled functions to ensure guest satisfaction and to solicit re-bookings.
Attend designated meetings, menu and wine tastings.

Requirements

At least 3 years previous experience as a Director of Catering or Conference Services
Luxury hotel experience required.
NYC experience preferred.

Job Info

New York, NY

The Dominick

Posted on: 03/27/2018

Position Available: Immediately

Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.

Management Position: Yes

Contact Info

Address: 246 Spring Street , New York, NY, 10013, US

Email: jyi@thedominick.com

Description

Primary Objective

Responsibilities and duties.

Evaluate, solicit, sell and confirm business in assigned verticals to meet overall budgeted sales, personal catering goals and profitability.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Ensure client files are kept organized and current with all required information.
Perform tasks and projects that support client schedules and catering revenue achievement such as assisting with telephone volume, walk-in site inspections, and evening and weekend appointments and event management
Maximize opportunities for revenue at all client contact points while providing sophisticated food and beverage offerings
Maintain professional relationships with wedding consultants, photographers, florists, musicians to support achieving catering goals
Act as liaison between client and hotel for all client needs
Have excellent knowledge of hotel facilities, capacities and room dimensions
Coordinate sales efforts between catering and sales to ensure proper utilization of function space to yield maximum returns.
Resolve guest complaints, ensuring guest satisfaction
Develop and execute an annual catering plan including revenue projections, guest cover projections, meal period pricing and segment strategies and maintain monthly catering forecast.
Collaborate with key internal stakeholders such as executive chef and banquet manager for implementation of best practices, innovations and problem solving
Meet with clients to work out the details of their functions. Escort clients through the property and highlight features of facility as well as available services.
Ensure that all definite functions are detailed accurately on Banquet Event Orders, signed by clients and distributed to designated departments on a timely basis. Resolve any discrepancies with respective Catering and Conference Services staff.
Review estimated guarantees and ensure that firm guarantees are obtained within 3 business days prior to scheduled function. Ensure that the overset figure complies with established standards.
Review estimated guarantees and ensures that full payment is received at least 10 business days prior to scheduled function.
Monitor changes to Banquet Event Orders; ensure that accurate information is communicated to respective departments on a timely basis to best service the client. Resolve discrepancies with Catering and Conference Services staff.
Check function room set ups prior to guest arrival, ensuring all details are in agreement with client's requirements and hotel standards. Ensure deficiencies are corrected by respective personnel.
Welcome Catering contact upon arrival at function and ensure guest satisfaction.
Monitor, handle and process all billing/payment procedures according to accounting standards.
Monitor guest reactions and confer with service staff to ensure guest satisfaction.
Contact clients after scheduled functions to ensure guest satisfaction and to solicit re-bookings.
Attend designated meetings, menu and wine tastings.

Requirements

At least 3 years previous experience as a Director of Catering or Conference Services
Luxury hotel experience required.
NYC experience preferred.

Director of Catering & Conference Services

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