Director of Housekeeping

Great Wolf Lodge of Williamsburg

Location: US - VA - Williamsburg

Feb 6, 2018
Great Wolf Lodge of Williamsburg
Job Details

  • Willingness to accept the most effective role.

  • Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook.

  • Participates fully in Project Green Wolf, our company-wide environmental sustainability initiative, which includes, but is not limited to, recycling, waste reduction, and energy and water conservation.

  • Trains new employees and provides continued training for current employees.

  • Insures the cleanliness of resort (rooms and public area).

  • Oversees the safe keeping and record keeping of resort guests' lost and found.

  • Schedules (or approves schedules) for housekeeping department, including laundry, public area, room attendants, housemen, stockmen, bed makers, assistants, and floor managers.

  • Completes and communicates maintenance work orders.

  • Ensures guest requests are handled in a professional and timely manner.

  • Ensures accuracy of nightly housekeeping reports and investigates discrepancies.

  • Attends weekly director's meeting and communicate information to housekeeping staff members.

  • Ensures employment forms are completed and submitted, including personnel attendance logs.

  • Investigates, reports and records inappropriate behavior by staff, guests or suspicious persons.

  • Conducts linen and supply inventories monthly to submit to General Manager.

  • Maintains proper staffing levels. Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for next day's activities.

  • Ensures combustible substances are removed from storage areas.

  • Ensures housekeeping areas meet fire chief and state fire inspector standards.

  • Development, implementation, and monitoring of programs that assures a safe facility and work environment that is in compliance with all appropriate regulations--Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs.

  • Assists floor managers.

  • Promotes team spirit and works collaboratively to achieve team goals.

  • Thrives under pressure. Ability to effectively handle escalations and time critical issues. Remains productive, provides solutions, and meets goals in stressful situations.

  • Excellent track record of adhering to scheduling and attendance requirements.

  • Dedicated to exceeding quality standards and providing products and services of the highest caliber.

  • Inspires others with enthusiasm and positive energy.

  • Thorough understanding of sanitation-related issues. Takes all precautions and preventative measures necessary to ensure a clean food preparation environment.

  • Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals.

  • Demonstrates flexibility by adjusting readily to changing priorities.


  • Lift up to 15 lbs., site and/or stand for long periods

Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.
Rooms - Housekeeping, Rooms - Rooms Director