Executive Meeting Manager (Hotel Sales)

Sheraton Albuquerque Uptown

Location: US - NM - Albuquerque

Jan 27, 2018
Employer
Job Details
The Sheraton Albuquerque Uptown hotel, conveniently located off of Louisiana and Menaul NE near all the buzz, excitement and growth of Uptown Albuquerque, is currently seeking a full-time professional, goal-oriented, energetic and motivated Executive Meeting Manager to join its sales team!

Our EMM must have a minimum of two years as a EMM or Sales Manager and share the same passion we have of providing quality, prompt, and genuine service to all guests of our hotel and those in our community. This hourly manager team member must have the capability of interfacing comfortably with guests, soliciting and servicing business in the hotel with assigned market segments, and generating a higher profile and quality perception in the market place. Previous sales experience prospecting new customers is required, and preferably in the hospitality industry!

This position will solicit and service the business and social community. Will negotiate, book new and repeat business in addition to servicing the business. Responsible for generating food, beverage and other revenues as directed by the Director of Sales and Marketing. The EMM will report to the Director of Sales and Marketing and will work closely with the hotel’s sales team. Also responsible for maximizing profitability and ensuring overall guest satisfaction.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

1. SALES AND MARKETING

1. Book and detail group rooms and catering events.

2. Solicit and service accounts.

3. Meet or exceed pre-determined booking goals for covers and revenue; meet or exceed budgeted costs and revenue on a monthly average with the liberty to negotiate as needed on individual functions within established guidelines yet maintaining the overall revenue goals.

4. Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client.

5. Compiles lists of prospective clients for use as sales leads based on information from newspapers, business directories and other sources.

6. Solicit new and repeat banquet and meeting business. Maintain client base of key accounts and conventions. Determine the guest’s needs, space availability, meeting details and food and beverage requirements.

7. Make outside sales calls and telemarket to obtain business. Also utilize site inspections and on-site luncheons to book business.

8. Monitor pricing, service levels, facilities and function activities at competitive facilities to ensure the Hotel remains in a competitive position.

9. Evaluate a potential piece of business for profitability and overall benefit to the Hotel.

10. Have acquired food and beverage knowledge with the ability to upsell clients, while promoting a level of service parallel to the luxury stature of the facility.

11. Complete coordination of the Catering Sales group functions; accurate and timely preparation of detailed Banquet Event Orders and Group Resumes as necessary to ensure a common quality understanding of what the client is to receive in terms of products and services. Review function contracts prior to distribution to client and hotel staff.

12. Generate “thank you” notes to clients after functions with prompt follow up of negative client feedback as necessary.

13. Follow up on bookings and solicit repeat business.

14. Represent hotel in community affairs and industry related events.

15. Provide guest sleeping room accommodation information as needed for groups with less than 10 sleeping rooms per night.

1. Check function prior to guest arrival and make personal contact with client at the time of function with proper introduction of service staff who will handle the event.

1. ADMINISTRATIVE

1. Monitor physical condition of hotel and maintain quality standards of all equipment, uniforms and décor.

2. Prepare weekly activity report to include all financial booking performance and personal call reports for active solicitation performed.

3. Promote open channels of communication between all hotel departments and the Catering Office.

4. Understand and adhere to budgeted wage and hour limitations for associates.

5. Attends department meetings and as needed, attends interdepartmental meetings.

6. Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.

7. Route associate commendations received from guests to the person responsible for assembling the daily packet.

8. Notify management of any pertinent information related to shift activities.

9. Determine the requirements for and the follow up on special groups, VIPs, etc.

10. Follow supervisor’s instructions and completes other duties as directed or assigned.

11. Participate in Hotel Manager on Duty Program.

1. TRAINING

1. Ensure all associates are safety conscious and trained in safe work practices.

2. Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these procedures.

3. Assist the department manager with implementing the proper training program.

4. Assist with new hire training.

1. STAFF MANAGEMENT

1. Be prepared for each daily activity and review any variations with management and staff.

2. Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.

3. Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.

4. Consistently monitor the performance of associates on an on-going basis and assist the department manager in providing feedback.

5. Supervise the staff and handle associate situations.

6. Ensure staff is properly groomed and uniformed at all times.

7. Ensure work area cleanliness is maintained at all times.

8. Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.

9. Assist department manager in maintaining close control and inventory of uniforms, supplies, and equipment.

10. Assist in the preparation of weekly schedules in accordance to guest needs and staff availability.

11. Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department. Ensure Service Excellence Standards are in place.

12. Maintain a complete and accurate set of logs.

13. Prepare and submit accident or injury reports when needed.

14. Be a Team Player and encourage the teamwork attitude among staff.

15. Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.

16. Promote open channels of communication between all hotel departments.

WORK HOURS

Will be required to work mostly day shifts Monday – Friday with some nights and weekends depending on banquet and local events and hotel functions.

EDUCATION/EXPERIENCE

1. Minimum 2 years experience as an Executive Meeting Manager or Sales Manager.

2. High school graduate.

3. Bachelor’s degree preferred or equivalent combination of education and experience.

OTHER REQUIREMENTS

1. Must possess a valid New Mexico Driver’s License and a clean driving record.

2. Must have a vehicle and valid insurance.

The Sheraton Albuquerque Uptown provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. If you need accommodation for any part of the employment process because of a medical condition or disability, please send me an e-mail or call 505-349-8024 to let us know the nature of your request.
Skills

Required

Time-Management

Advanced

Teamwork

Expert

Problem Solving

Advanced

Organized

Advanced

Multi-Tasking

Advanced

Microsoft Office

Advanced

Detail Oriented

Expert

Decision Making

Advanced

Customer Service

Expert

Critical Thinking

Advanced

Contract Negotiation

Intermediate

Behaviors

Required

Thought Provoking: Capable of making others think deeply on a subject

Team Player: Works well as a member of a group

Innovative: Consistently introduces new ideas and demonstrates original thinking

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity

:

Motivations

Required

Goal Completion:
Inspired to perform well by the completion of tasks

Self-Starter:
Inspired to perform without outside help

Flexibility:
Inspired to perform well when granted the ability to set your own schedule and goals

Entrepreneurial Spirit:
Inspired to perform well by an ability to drive new ventures within the business

:

Education

Preferred

Some college or better in Hospitality Management or related field.

Experience

Required

2 years:
2 years

Licenses & Certifications 
Additional Details
immediately
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
Yes
No
Hotel/Resort
Corporate Office / Executive, Destination/Event Manager