Front Desk Supervisor

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Property Name:
Hilton Garden Inn Toronto/Vaughan
Job Title: 
Front Desk Supervisor
Location: 
Ontario-Toronto/GTA
Company Name: 
City: 
Vaughan
Work Permit: 
Applicants who do not already have legal permission to work in Canada will not be considered.
Management  Position: 
Yes
Bonus Pay: 
No
Accommodation: 
No

The Easton's Group of Hotels has been in the Service and Hospitality Industry for over 3 decades. The company has been built on Three Pillars of Excellence; It is these pillars that form the foundation and base of what we believe in and strive towards.

The First is Development - EGH has a knack for attention to detail and perfection which allows all of its developments to be of Superior Quality. Mr. Gupta adds his own flair of brilliance to his all of his designs, creating Developments which are not only renowned but they are also award winning. We at EGH, continue to raise the bar in all markets it competes in.

The Second is Service - We create connections with each of our guests, to ensure that they feel our strong sense of compassion, trust and reliability. We always provide the Gold Standard in Service, making certain our guests know how important they are to us.

The Third is our Team - "We are only as good as our team", this is a fact and a true fundamental to us at the Easton's Group of Hotels. Our team members are trustworthy, loyal and work with an astounding level of ethics. We exhibit a muscular enthusiasm for creating a caring atmosphere for our team which encourages personal growth and development.

These pillars are the core beliefs at the Easton's Group of Hotels, and it is these fundamentals that have brought the company the success it has seen today, and why it will continue to flourish in the future.

Position Overview

The Front Desk Supervisor will be responsible for Hilton Garden Inn Toronto / Vaughan. The successful candidate will be a assisting in Front Desk operations

Essential Job Functions

  • Oversee the entire Front Office operation while on duty and maintain high standards of service at all times
  • Support Team Members in handling Guest requests and enquires to ensure a positive outcome
  • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
  • Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Monitor the appearance, standards, and performance of the Front Office Team Members
  • Ensure Team Members have current knowledge of hotel products, services, pricing, daily events/business and policies, as well as knowledge of the local area
  • Maintain good communication and working relationships with all hotel departments
  • Walk around the property and preparing Manager on Duty reports
  • Monitor staffing levels to meet cover business demands
  • Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
  • Conduct daily pre shift meetings
  • Assist with staff performance issues in compliance with company policies and procedures
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Respond and report on any guest and/or departmental team member injuries, concerns, complaints or incidents
  • Establish and build relationships with guests to ensure all service expectations are exceeded
  • Ensure all team members comply with company safety policies, procedures and guidelines

Requirements

  • Previous supervisory experience in Front Office within the hotel/leisure
  • High level of IT proficiency
  • High level of commercial awareness and sales capabilities
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team
  • Ability to work flexible hours

Please submit your resume to Krishna Narayan – Krishna.narayan@hilton.com

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

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