Front Office Manager

Hotel Colonnade Coral Gables

Location: US - FL - Coral Gables

Feb 10, 2018
Employer
Job Details
Company Info

Join one of the fastest growing lifestyle hospitality companies and enhance your career! Pivot Hotels & Resorts, the lifestyle and luxury division of Davidson Hotels & Resorts, operates with a deep-rooted passion for continuous innovation, exceptional service delivery, revenue generation, inspired marketing and financial responsibility. As disruptors of the status quo, we intend to spark a movement honoring our community, the adventure-minded traveler and work-hard-play-harder road warrior through distinctive design, bespoke wellness offerings, philanthropic endeavors and locally sourced, internationally influenced food and beverage. Constituted by some of the most accomplished leaders in lifestyle hospitality, Pivot Hotels & Resorts caters to today’s experience-seeking, adventurous traveler through inspiring design, thoughtful service, and one-of-a-kind experiences at each of its hotels and resorts. At Pivot Hotels & Resorts, we know that it is the people who operate our hotels that make the difference between average and exceptional performance. So we want you to join us to be the difference! More information can be found at www.pivothotels.com.

Property Info

Join one of the nation's premiere management companies and enhance your career! At Pivot Hotels & Resorts, we know that is the people who operate our hotels that make the difference between average and exceptional performance. Our contemporary style is driven by distinct Core Values that guide our team to provide legendary service. We seek motivated team members who have a passion for service, and know how to have fun! We offer competitive salaries and benefits, including medical, and 401K retirement plan. When you join Pivot Hotels & Resorts, you become family.

The Hotel Colonnade Coral Gables is located along the famed Miracle Mile. Our uniquely appointed hotel captures a bold and stylish appeal with 157 guest rooms and 22,000 square feet of meeting space. The exotic elegance of our newly reimagined hotel is sure to inspire!

Position Info

The Front Office Manager must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Ensure all members of the Front Office staff, including new hires, are trained to meet standards of each component. Empower department staff to deliver exceptional customer service by encouraging and rewarding responsive guest assistance. Meeting or exceeding budgeted profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotel's operations plan. Manage human resources functions including recruiting, selection, orientation, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce.

QUALIFICATIONS:
• 2 years prior departmental management experience in front office or related disciplines.
• Time management and negotiation skills.
• Ability to manage and lead each discipline of the department independently.
• Ability to manage according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other Team Members.
• Read, write and speak English fluently.
• Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hotels & Resorts is a drug free workplace. Pre-employment drug test, background check, and job assessment required
[see description]
Additional Details
immediately
Yes
Applicants who do not already have legal permission to work in the United States will not be considered.
No
Yes
No
Hotel/Resort
Rooms - Front Office/Guest Services, Rooms - Reservations