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4C678D851C44EA74
Front Office Manager
Property Name
Hotel Kabuki
Job Title
Front Office Manager
Location
California-San Francisco/Marin
Company Name
City
San Francisco
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Yes
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Rooms - Front Office/Guest Services, Rooms - Reservations

For us, hotels aren't simply places to sleep, they're places where dreams are born.

We encourage our employees to make their mark while giving back to their communities and saving the environment.

Job Description


Job Overview

JOB OVERVIEW

The Director of Front Office Operations is responsible for ensuring the operation of the Guest Services, Concierge, PBX and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

ESSENTIAL JOB FUNCTIONS

· Motivate, coach, counsel and discipline all Front Office Staff.

· Develop employee morale and ensure training of Guest Services personnel.

· Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count.

· Participate in required Manager on Duty program as scheduled.

· Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.

· Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

· Resolve guest complaints, ensuring guest satisfaction.

· Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

Job Requirements