Hotel / Resort Jobs | General Manager

General Manager

DoubleTree Hotel & Executive Meeting Center

Omaha, NE

Description

This is an advanced professional and administrative position responsible for the successful operation of all operations of the hotel. This position is responsible for providing overall leadership for the hotel and to ensure guest experiences are supreme while always seeking creased guest volume and improved operational standards. Successful candidate must have large hotel and convention experience.

ESSENTIAL FUNCTIONS/TYPICAL EXAMPLES OF WORK PERFORMED (This list is not comprehensive, but indicates duties and responsibilities which may be redefined pursuant to operational needs):

1. Monitor and check the quality of customer service in all areas of the hotel; resolve complaints and evaluate patterns or trends in customer complaints in order to plan corrective actions; maintain professional guest relations and respond to guest complaints in an appropriate manner.
2. Manage the budget process to improve profitability; determine financial and operation objectives for the hotel; develop the budget and business plan; analyze profit and loss statements by comparing actual with forecasted performance to determine hotel effectiveness and efficiency; monitor labor and other operating expenses in all areas to assure they keep within budgetary guidelines; ensure that all owners and company monthly financial reports are completed and submitted on deadlines
3. Develop and maintain effective employee relations and effective communication throughout the hotel; develop leadership characteristics and set the example for other employees to follow
4. Make personnel decisions (hire, fire, promote, adjust salary); instruct new employees; observe and evaluate job performance of subordinates to provide feedback; develop/utilize tools to promote programs to improve productivity, safety, profitability, etc.
5. Recommend and administer all company policies and procedures; ensure compliance to all company policies and all local, state, and federal laws; demonstrate a working knowledge of the legal aspect of operating a hotel; manage hotel CIP process
6. Exhibit working knowledge of Food and Beverage and Rooms Operations, Sales/Marketing, Accounting, Human Resources, and Engineering; direct all executive committee members to ensure efficiency and profitability of hotel; provide leadership and guidance to all department heads and managers
7. Inspect facilities and equipment for clean, safe, and/or sanitary conditions and compliance to Doubletree standards; ensure high standards of cleanliness and sanitation are met throughout the hotel
8. Maintain professional appearance according to company standards and ensure that appearance standards are maintained by all employees
9. Coordinate weekly staff meetings; review monthly department meeting minutes; attend all other mandatory meetings
10. Develop strong community and corporate relationships
11. Perform all other duties as assigned.

Requirements

WORKING RELATIONSHIPS:
1. Reports directly to the Corporate Director of Operations.
2. Directly supervises all Executive Committee Members, Revenue Manager, and Executive Administrator.
3. Provides indirect supervision to all other managers
4. Must maintain good working relationship with other departments, employees, and guests.
5. Interfaces daily with the public.

MINIMUM QUALIFICATIONS:
College degree or minimum 5 years hotel experience with at least two years in an executive committee level position. Must have strong customer service skills. Ability to work effectively with independently and as part of a team. Must have excellent business communication skills and strong time management skills needed. Ability to share or divide attention among several ongoing activities, projects or assignments. Ability to interpret and explain company policies and procedures to others. Must be able to evaluate the quality of food preparation. Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor costs without sacrificing customer service. Ability to plan promotional or incentive programs for employees. Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal. Able to identify circumstances or incidents that require the notification and/or approval of others. Ability to do the work of those supervised. Must be able to work 50 hours/wk with evenings, weekends, and holidays.

About Us

Westmont Hospitality Group was founded in 1975. What started with a single hotel in North America, has grown to become one of the largest privately-held hospitality organizations in the world.

Throughout the years, Westmont has had an ownership interest in and operated over 1,100 hotels. Currently this stands at over 400 hotels across three continents. Westmont has formed strategic alliances with many of the world's largest hotel brands. These include Marriott, Hilton, Fairmont, InterContinental Hotels Group, Accor, Starwood, Wyndham, Choice Hotels, Radisson and Best Western. Westmont has a very diversified portfolio ranging from budget and aparthotels to mid-market business and large conference hotels to boutique hotels and luxury resorts.

Our team members are our most valued resource. Their expertise is what drives our future success.

If you are skilled in the hospitality industry and seek a stimulating workplace that fosters creativity, teamwork and personal development, contact us today. We reward our employees with the benefits and opportunities you would expect from an industry leader.

Job Info

Omaha, NE

Doubletree by Hilton Omaha Downtown

Posted on: 04/09/2018

Position Available: Immediately

Bonus Plan: Yes

Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.

Management Position: Yes

Contact Info

Phone: (402) 636 4931

Fax: (402) 522-5102

Address: 1616 Dodge Street , Omaha, NE, 68102, US

Description

Requirements

About Us

Westmont Hospitality Group was founded in 1975. What started with a single hotel in North America, has grown to become one of the largest privately-held hospitality organizations in the world.

Our team members are our most valued resource. Their expertise is what drives our future success.

General Manager

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