Hotel / Resort Jobs | Guest Service Agent

Description

The primary role of the Receptionist is to provide exceptional service for every guest while: Greeting, receiving, welcoming and registration of guests, maintaining accounts and handling enquiries, undertaking cashiering and switchboard. Being an exceptional team player, this candidate would also possess excellent interpersonal skills, great attention to detail and is driven by delivering inspirational service.

MAIN DUTIES:

Ensure all guests and patrons are warmly greeted upon entering and departing the hotel
Check-in/check-out hotel guest efficiently while extending the highest level of hospitality
Communicate and appropriately action all complaints/queries, while also informing the Front Office Manager and Duty Manager when applicable
Ensure integrity of billing and cash handling
Maintain the correct confidentiality of hotel guest information and records.
Cover reservations when required
Carry out a daily in house guest reservation and correspondence audit
Maintain high level of communication between Front Office and all other departments

EMPLOYEE BENEFITS:

Paid vacation, sick and personal days
Health, dental, vision and life insurance plans
Commuter benefits
Holiday staff parties and staff appreciation events
In house uniform dry cleaning services
Employee meals while on duty
Departmental and company-wide incentive programs

Requirements

REQUIREMENTS:

Previous reception or customer service experience, preferably obtained within a 4* or 5* hotel
Excellent communication skills
Friendly and professional telephone etiquette
Excellent level of spoken and written English
Exceptional organization and administrative skills
Exceptional PC skills
Ability to remain calm under pressure
Must be open to working AM/PM shifts, week days, weekends and holidays

Job Info

New York, NY

Posted on: 04/09/2018

Position Available: Immediately

Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.

Other: Competitive Compensation Package

Management Position: No

Description

MAIN DUTIES:

Ensure all guests and patrons are warmly greeted upon entering and departing the hotel
Check-in/check-out hotel guest efficiently while extending the highest level of hospitality
Communicate and appropriately action all complaints/queries, while also informing the Front Office Manager and Duty Manager when applicable
Ensure integrity of billing and cash handling
Maintain the correct confidentiality of hotel guest information and records.
Cover reservations when required
Carry out a daily in house guest reservation and correspondence audit
Maintain high level of communication between Front Office and all other departments

EMPLOYEE BENEFITS:

Paid vacation, sick and personal days
Health, dental, vision and life insurance plans
Commuter benefits
Holiday staff parties and staff appreciation events
In house uniform dry cleaning services
Employee meals while on duty
Departmental and company-wide incentive programs

Requirements

REQUIREMENTS:

Previous reception or customer service experience, preferably obtained within a 4* or 5* hotel
Excellent communication skills
Friendly and professional telephone etiquette
Excellent level of spoken and written English
Exceptional organization and administrative skills
Exceptional PC skills
Ability to remain calm under pressure
Must be open to working AM/PM shifts, week days, weekends and holidays

Guest Service Agent

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