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Guest Service Agent / Concierge
Job Title: 
Guest Service Agent / Concierge
New York-New York City
Company Name: 
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
Mission Statement

Bridgeton Holdings LLC operates a portfolio of hotels across the continental United States. Based in New York City with offices in San Francisco and St. Louis, it runs its properties under its Walker and Cloverleaf banners, also operating independently labeled and major chain hotels.

Bridgeton's goal is to maximize the operational and financial efficiency of its hotels through a combination of capital investment, revenue management, and economies of scale through its position as a nationwide operator. Most of all, it seeks to achieve that goal and grow its market share by focusing on delivering first-class quality, comfort, and service to its customers, and believes that developing strong talent is absolutely central to that end. In turn, employees enjoy a high level of autonomy at Bridgeton, and have myriad opportunities to grow and develop their careers internally.

A key reason why Bridgeton has been successful in achieving its properties’ inherent potential is its sophisticated sales and marketing operation, with tight integration between individual hotels and the New York City headquarters. Potential applicants would join a nationwide team that is in tune with the latest developments in the hospitality industry, and that always strives to be the industry leader.

Founded in 2009, Bridgeton currently provides management services for 20 plus hotels in 7 states.

Job Description

Walker Hotel is seeking friendly and customer service oriented personalities for a Full-time position as a Guest Service Agent / Concierge.  

The ideal candidate will have a passion for hospitality and pleasant in manner with excellent verbal and written communication skills.  

Overall duties and responsibilities:

  • Provide guests with a memorable and personalized experience during the guest registration process. Assign guest rooms, establish credit, explain hotel features and update guest profile with all pertinent data.
  • Assist guests with directions, restaurant recommendations, theater tickets and other Concierge needs.
  • Assist guests on departure by verifying and posting all outstanding charges, settling credit cards and making arrangements for luggage and transportation assistance.  
  • Communicate guest requests and any issues to the appropriate department and team members. 
  • Insert yourself in the guest experience and build loyalty through customer engagement and thoughtful service.
  • Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Comply with Walker Hotel standards and regulations to encourage safe and efficient hotel operations.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Job Requirements

All candidates must be responsible and comfortable working on their feet.

Maintain high standards of personal appearance and grooming. 

This position requires fluency in English, both verbal and non-verbal.

All candidates must possess a working knowledge in Microsoft Word, Excel in addition to holding basic mathematical skills.

OPERA Property Management System experience - preferred, but not required.

All candidates should be able to multi-task in a busy environment as well as the flexibility to work nights, overnights, weekends and/or holidays.