Guest Service Agent - Front Desk

The Summit, a Dolce Hotel

Location: US - OH - Cincinnati

Jan 30, 2018
Employer
Job Details

As
the world’s largest hotel company, and a leading player in the global
hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in
70 countries—all supported by more than 7,000 associates on six continents. And
we know our success is attributable to our associates, a bright, talented and
diverse group of individuals who embrace our signature Count On Me! service
culture and have a passion for excellence.  To
learn more visit us at http://www.wyndhamworldwide.com.


Property Overview: 

Located less
than ten miles from downtown Cincinnati, The Summit is set to usher in a new
era of style and sophistication in the Queen City. The anchor of $124 million
mixed-use development on the campus of MedPace, the 239-room hotel will delight
guests with a contemporary, Cincinnati-centric art collection; modern Fitness
Center with yoga studio; and well-stocked library. Chefs and mixologists will
oversee an innovative program highlighted by fresh, seasonal ingredients with a
culinary nod to the region’s German heritage.


The Summit
offers up a refreshing dose of local color and flavor, and promises a unique
Indianapolis experience for passionate travelers.


Job Description
Wyndham Hotel Group is searching for a Guest Services Agent to work at to work
at the new Hotel in Cincinnati, OH- The Summit. This position is responsible for providing quality
guest services that include registration and check-out (front desk), PBX (phone)
operations, bell, in room dining, mail and message service.


Responsibilities
will include but not be limited to:

  • Greet guests in a friendly and warm manner; perform
    guest check-in and check-out; solve guest-related problems within scope of
    responsibility.
  • Enter data into computer, including posting
    miscellaneous charges and entering wake-up call requests into PBX system.
  • Compute bill, collects payment and makes change for
    guests. May post charges such as room, food, liquor or telephone by hand
    or computer.
  • Oversee all cash/credit card transactions and maintain
    a personal bank. Must understand and enforce the hotel company credit
    policies. Account for all cash and makes deposits in accordance with hotel
    and company policies.
  • Answer inquiries pertaining to hotel services,
    registration of guests and shopping, dining, entertainment and directions.
  • May make restaurant, transportation or entertainment
    reservations for guests; may deposit guests' valuables in hotel safe or
    safe-deposit box; may order complimentary flowers or champagne for special
    guests.
  • Answer phones and relay messages to guests and
    associates; direct telephone calls, internal and external, to the proper
    party.
  • Send/receive faxes that come in to the front fax
    machine; ensure that incoming faxes are delivered to the appropriate
    recipient.
  • Generate reports for Front Desk, Engineering, and
    Housekeeping as necessary.
  • Establish and secure proper credit between the property
    and the guest.
  • Complete a daily shift audit and balance all account
    settlements, charges, etc.
  • Transport guests as needed.
  • Perform other guest services duties whenever necessary.
  • Run limited service food items to guests in the lobby, room or any
    area of the hotel as requested
  • Assist with luggage to rooms as needed.

 

 

Basic Qualifications

·      
Minimum High School Diploma or equivalent.

  • One year minimum job related experience
    required, preferably within a front desk or customer service role.
  • Valid, clean driver’s license.
  • Computer literate: Strong proficiency in
    MS Office (Outlook, Word, Excel, Power Point. Adaptable to learning new
    and customized software programs

 

Preferred Qualifications

  • Adept at managing fast paced environment
    and putting people at ease.
  • Warm, personable and energetic demeanor
    with professional and pleasant phone manner.
  • Comfortable interfacing with a diverse
    group of individuals.
  • Exceptional oral and written
    communication skills in English.
  • Exceptional attention to detail.
  • Ability to prioritize, identify
    problems, and seek solutions and follow up and follow through with a
    variety of tasks.
  • Projects a professional and polished
    image that inspires confidence and trust. Must be able to abide by the
    company appearance standards and compliance with the designated uniform.
  • Dedicated to exceeding service standards
    and providing services and standards to the highest caliber.
  • Ability to work collaboratively and
    communicate effectively with team members at all levels of the
    organization.
  • Valid, clean driver’s license.
  • Adept at managing fast paced environment
    and putting people at ease • Proficiency in oral and written communication
    skills in English.
  • Must be able to work variable shift, weekends,
    holidays, and special events, as needed.
  • Must have employment eligibility in the
    U.S.

 

Physical requirements:

 

·      
Regularly required to sit, stand, walk, bend and use
hands to handle objects, tools 

        or controls.

·      
Must be able to lift up to 50 lbs.

·      
Frequently is required to talk or hear.  

Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
No
No
Hotel/Resort
Customer Service, Front Desk