Hotel / Resort Jobs | Guest Service Associate

Guest Service Associate

Portland, OR

Description

Who We Are...

Since 1973, BPR has developed and managed unique hotels that were designed to create lasting memories. We strive to bring real passion and creativity into every project. As a family owned company, our team and hotels are a reflection of our core values: To be scrappy and hardworking, to be authentic and humble, to always seek to understand and be committed to growth.

The BPR team is a group of self-starters and outside the box thinkers. We are scrappy individuals who are committed to team growth. To us, every interaction and project is a chance to create a unique experience. It's a chance to roll up our sleeves and work with the resources we have. That's how we got our start.

Today, BPR is a company of 600 employees, with thirteen lifestyle and branded hotels, all unique to the communities they serve. Although we have grown tremendously since the beginning, the same core principles passed down from our founder remain intact. That's why we are committed to finding creative individuals who have what it takes to get the job done.

Help us build something unique.

Managed by BPR Properties, Hi-Lo Hotel welcomes guests and team members into an organic modern, luxury experience within the framework of beautiful Portland. The notion of mixing the high and low is imbued in everything that we do.

In the spring of 2017, the Oregon Pioneer building unveiled its new identity as the Hi-Lo Hotel. This 120-room full service boutique hotel appeals to the cultivated leisure guest as well as the savvy business traveler by creating a unique blend of opposites. It also includes Alto Bajo, a modern Mexican restaurant unlike any other.

What We Look For...

We are looking for a Guest Service Associate to be part of a first-class Front Desk Team that provides extraordinary service to our guests.

The Key Responsibilities:

Provide hotels service the cover all front desk, bellmen, and concierge responsibilities, including: checking in and out, luggage services, restaurant/tour reservations, and hotel/city information.
Build an authentic bond with guests and create a unique experience that they will want to come back for.
Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel.
Use proper sequence of service techniques when checking guests in and out, bell, concierge and ensure that you always point out hotel amenities as well as invite the guest to stay with us again.
Be knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations.
Check in guests, ensuring they are properly accommodated; ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct.
Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring such postings and payments are correct.
Listen to guest concerns, solve problems creatively and answer questions.
Be knowledgeable of daily functions occurring at the hotel as well as other facilities, features and services of the hotel so as to be a source of information to guests.
Be continually alert for the safety and security of all employees and guests, reporting any unsafe conditions to your immediate supervisor.

Be Bold. Apply Now.

Like what you see? If interested, please apply now to be considered for this position.

**BPR Properties is an EOE M/F/D/V**

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://www.applicantpro.com/j/757641-260926

Requirements

The Model Qualifications:

Previous front desk, reservations, and/or hospitality experience preferred.
Opera and Marriot Systems knowledge preferred.

About Us

Now is the time to join BPR Properties. With over three decades of experience, we are growing and extend this same opportunity to every member of our team. If you thrive on being challenged, using your expertise to imagine, and experimenting with new ideas, then BPR would like to hear from you.

Job Info

Portland, OR

BPR Properties

Posted on: 03/26/2018

Position Available: Immediately

Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.

Management Position: No