Guest Services Supervisor
Property Name:
Wyndham Orlando International Drive
Job Title 
Guest Services Supervisor
Location: 
Florida-Orlando
Company Name: 
Wyndham Hotel Group
City: 
Orlando
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

Envision your career with one of the world's largest hospitality companies.  With over 7,000 hotels, 145 Vacation Ownership Resorts, 200,000 rental units and more than 25,000 associates across six continents you'll discover the rewards of working in an energetic environment with caring colleagues.  Rewards that include a career path with diverse opportunities, learning and mentorship.  Wyndham Worldwide (NYSE: WYN) has been an industry leader in hospitality with almost $4 billion in revenues.  Wyndham continues to expand and grow through industry leading efforts like Women on Their Way and Wyndham Green.  While you may know our brands RCI, WorldMark by Wyndham, Ramada, Days Inn and Travelodge; there are many more aspects and companies to this leader in hospitality.

 

As one of FORTUNE Magazine's Most Admired Companies, Wyndham Worldwide is one family, one team of professionals who actively strive to provide our customers and each other with our signature Count On Me! Service promise.  A promise to be responsive to needs, to be respectful in every way and deliver a great experience.  It's more than a promise, at Wyndham it's been recognized as a commitment, visible in our awards including Newsweek's 100 Greenest Companies, DiversityInc's 25 Noteworthy Companies and Ethisphere Institute Lists of the World's Most Ethical Companies amongst others.  Come and join our Wyndham Family and discover the rewards for your career.

 

The newly multi-million dollar renovated Wyndham Orlando Resort - International Drive, located at the epicenter of Orlando’s ever-popular I-Drive boasts an enviable location in the Theme Park Capital of the World. 

 

The Wyndham Orlando Resort, International Drive has a phenomenal Guest Services Supervisor opportunity.  The Guest Services Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

 

Fundamental Requirements:
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Monitor all VIP and special guest requests.
  • Review Front Office log and Trace File daily.
  • Fully comprehend and operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Be aware of all rates, packages, and promotions currently underway as listed in the Red Book. 
  • Be familiar with all in-house groups. 
  • Be aware of all closed out and restricted dates.
  • Follow and enforce all Wyndham International hotel credit policies.
  • Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
  • Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable.
  • Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
  •  Assist the G.S.M. in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log).
  • Have knowledge of and assist in all emergency procedures as required.
  • Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
  • Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
  • Responsible for issued house bank.
  • Be able to perform all duties of Guest Services Agent.
  • Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
  • Monitor key control to maintain hotel security.
  • Ensure the maximization of room revenue through Rooms Merchandising.
  • Answer all guest inquiries in a timely and professional nature.
  • Be involved in departmental meeting, planning and execution.
  • Help maintain productivity levels at or above budgeted standards.
  • Assist in training and cross training of new hires and current employees on a regular basis.

Come and explore our Multimillion dollar "re-imagination" – and the career opportunities it holds….

 

Education & Experience: 

  • High School diploma or equivalent required.
  • At least 2 to 3 years of progressive experience in a hotel or a related field required.  
  • College course work in related field helpful.
  •  Previous supervisory responsibility preferred.
  • Must have a valid driver's license for the applicable state.

Physical Requirements:

  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.

Equal Opportunity Employer M/F/D/V and Drug Free Workplace

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