Guest Services Supervisor
Property Name:
Silverado Resort & Spa
Job Title 
Guest Services Supervisor
Location: 
California-Napa/Sonoma
Company Name: 
Wyndham Hotel Group
City: 
Napa
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

Join the Silverado Family!

 

Silverado Resort & Spa is seeking qualified candidates for the position of Guest Services Supervisor. The Guest Services Supervisor is responsible for assisting the Guest Services Manager and Assistant Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.


  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to show initiative, including anticipating guest or operational needs.

  • As part of the Guest Services team, you will join other associates that value hard work and pride themselves in making every single event an unforgettable one for our guests and their loved ones.

     

    Our team is:

    • Dedicated to exceeding service standards and providing services of the highest caliber.

    • Able to work/collaborate together and communicate effectively with guests and associates at all levels of the organization.

     

    OUR MISSION: Only at Silverado Resort and Spa will you find a captivating place that must be experienced, where tradition and history are honored and modern day luxury is delivered.  We create unforgettable moments for every single member, every single guest, one story at a time.

     

    Silverado Resort and Spa offers a competitive salary and benefits package.

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