Hotel Manager

Hampton Inn Denver-International Airport

Location: US - CO - Denver

Aug 25, 2017
Employer
Job Details
Assistant General Manager JOB DESCRIPTION
JOB SUMMARY
Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales
and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and
implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting
or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major 2
years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Assisting the Operational and Financial Management of the Property
Ensures that all brand standards are being maintained in each area of the property.
Ensures all team members meet or exceed all brand requirements.
Oversees the operation of the all property departments.
Promotes both Guarantee of Fair Treatment and Open Door policies.
Ensures a viable key control program is in place.
Maintains current licenses and permits as prescribed by local, state and federal agencies.
Provides a safe working environment in compliance with OSHAMSDS.
Oversees all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and
ordering procedures, end of period, banking procedures
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to
determine areas needing cost reduction and program improvement.
Complies with all corporate accounting procedures.
Performs required annual Quality audit with GM and RD.
Supporting the Management and Development of Departmental Teams
Stays readily availableapproachable for all employees.
Extends professionalism and courtesy to employees at all times.
Leads by example demonstrating self-confidence, energy and enthusiasm.
Assiststeaches team managers scheduling (using Scheduling Tool) against guest and hoursoccupied room goals. Makes sure that staffing
levels are appropriate to exceed guest expectations.
Sets clear performance expectations with the General Manager.
Assists team supervisors with constructive coaching and counseling.
Solicits feedback for continuous improvement.
Managing the Guest Experience
Extends professionalism and courtesy to guests at all times.
Motivates and encourages staff to solve guest and employee related concerns.
Provides excellent customer service by being readily availableapproachable for all guests.
Takes proactive approaches when dealing with guest concerns.
Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.
Conducting Human Resource Activities
Ensures orientations for new team members are thorough and completed in a timely fashion.
2
Takes proactive approaches when dealing with employee concerns.
Ensures property hiring practices comply with I-9, ADA and EEO requirements and strives for a culturally diverse work place.
Performs other duties as assigned and needed.
MANAGEMENT COMPETENCIES
Leadership
Adaptability - Determines how change impacts self and others displays flexibility in adjusting priorities and communicates both the
reasons for change and how it impacts the workplace.
Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging
manner appropriately interprets verbal and non-verbal behavior and models active listening to ensure understanding..
Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts,
identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from
others when making key decisions.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others makes a good first
impression and represents the company in alignment with its values.
Managing Execution
Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of
common goals while fostering cohesion and collaboration among team members.
Driving for Results - Sets high standards of performance for self andor others assumes responsibility for work objectives initiates,
focuses, and monitors the efforts of self andor others toward the accomplishment goals proactively takes action and goes beyond
what is required.
Planning and Organizing - Gathers information and resources required to set a plan of action for self andor others prioritizes and
arranges work requirements for self andor others to accomplish goals and ensure work is completed.
Building Relationships
Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational
goals and lasting relationships.
Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions
consistent with the companys service standards.
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, andor cultural perspectives
utilizes differences to drive innovation, engagement and enhance business results and ensures employees are given the opportunity
to contribute to their full potential.
Generating Talent and Organizational Capability
Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs
andor support the goals of an organizational unit.
Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to
accomplish work objectives.
Learning and Applying Professional Expertise
Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self andor others.
Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative
solutions to approach team, business, and administrative challenges.
Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage
everyday business operations and generate innovative solutions to approach function-specific work challenges
o Detail Orientation - The ability to attend to and verify the accuracy and completeness of details in work activities. This
includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of
completed work are correct and of high quality.
o General Hotel Operations - Knowledge of the operating principles and practices of all brandhotel-specific functions to
support successful operations of the overall property (e.g., EngineeringMaintenance, Event Management, Finance and
Accounting, Human Resources, LegalContracting, Food and Beverage, Guest ServicesFront Desk, Sales Marketing,
SecurityLoss Prevention, RetailGift Shops, Spa, and RecreationHealth Club).
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing
software, Internet browsers, etc.).
o Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that
allows one to solve work-related issues.
o Oral Comprehension - Demonstrates ability to listen to and understand information and ideas p
CORE WORK ACTIVITIES
Assisting the Operational and Financial Management of the Property
Ensures that all brand standards are being maintained in each area of the property.
Ensures all team members meet or exceed all brand requirements.
Oversees the operation of the all property departments.
Promotes both Guarantee of Fair Treatment and Open Door policies.
Ensures a viable key control program is in place.
Maintains current licenses and permits as prescribed by local, state and federal agencies.
Provides a safe working environment in compliance with OSHAMSDS.
Oversees all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and
ordering procedures, end of period, banking procedures
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to
determine areas needing cost reduction and program improvement.
Complies with all corporate accounting procedures.
Performs required annual Quality audit with GM and RD.
Supporting the Management and Development of Departmental Teams
Stays readily availableapproachable for all employees.
Extends professionalism and courtesy to employees at all times.
Leads by example demonstrating self-confidence, energy and enthusiasm.
Assiststeaches team managers scheduling (using Scheduling Tool) against guest and hoursoccupied room goals. Makes sure that staffing
levels are appropriate to exceed guest expectations.
Sets clear performance expectations with the General Manager.
Assists team supervisors with constructive coaching and counseling.
Solicits feedback for continuous improvement.
Managing the Guest Experience
Extends professionalism and courtesy to guests at all times.
Motivates and encourages staff to solve guest and employee related concerns.
Provides excellent customer service by being readily availableapproachable for all guests.
Takes proactive approaches when dealing with guest concerns.
Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.
Conducting Human Resource Activities
Ensures orientations for new team members are thorough and completed in a timely fashion.
2
Takes proactive approaches when dealing with employee concerns.
Ensures property hiring practices comply with I-9, ADA and EEO requirements and strives for a culturally diverse work place.
Performs other duties as assigned and needed.
MANAGEMENT COMPETENCIES
Leadership
Adaptability - Determines how change impacts self and others displays flexibility in adjusting priorities and communicates both the
reasons for change and how it impacts the workplace.
Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging
manner appropriately interprets verbal and non-verbal behavior and models active listening to ensure understanding..
Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts,
identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from
others when making key decisions.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others makes a good first
impression and represents the company in alignment with its values.
Managing Execution
Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of
common goals while fostering cohesion and collaboration among team members.
Driving for Results - Sets high standards of performance for self andor others assumes responsibility for work objectives initiates,
focuses, and monitors the efforts of self andor others toward the accomplishment goals proactively takes action and goes beyond
what is required.
Planning and Organizing - Gathers information and resources required to set a plan of action for self andor others prioritizes and
arranges work requirements for self andor others to accomplish goals and ensure work is completed.
Building Relationships
Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational
goals and lasting relationships.
Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions
consistent with the companys service standards.
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, andor cultural perspectives
utilizes differences to drive innovation, engagement and enhance business results and ensures employees are given the opportunity
to contribute to their full potential.
Generating Talent and Organizational Capability
Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs
andor support the goals of an organizational unit.
Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to
accomplish work objectives.
Learning and Applying Professional Expertise
Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self andor others.
Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative
solutions to approach team, business, and administrative challenges.
Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage
everyday business operations and generate innovative solutions to approach function-specific work challenges
o Detail Orientation - The ability to attend to and verify the accuracy and completeness of details in work activities. This
includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of
completed work are correct and of high quality.
o General Hotel Operations - Knowledge of the operating principles and practices of all brandhotel-specific functions to
support successful operations of the overall property (e.g., EngineeringMaintenance, Event Management, Finance and
Accounting, Human Resources, LegalContracting, Food and Beverage, Guest ServicesFront Desk, Sales Marketing,
SecurityLoss Prevention, RetailGift Shops, Spa, and RecreationHealth Club).
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing
software, Internet browsers, etc.).
o Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that
allows one to solve work-related issues.
o Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken
words and sentences.
o Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related
documents.
o Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Additional Details
Immediately
Yes
Applicants who do not already have legal permission to work in the United States will not be considered.
No
Yes
No
Hotel/Resort