Housekeeping Manager
Description
PLEASE NOTE: To be considered for this role, you must complete our online employment application, which you can access via the following link: http://tinyurl.com/yc2m798r. Visit www.whitelodging.com/careers to view all of our current career opportunities.
COMPANY PROFILE:
White Lodging Services Corporation, established in 1985, has worked hard to become one of the country’s leading ownership, development, and management hospitality companies, and we’re fortunate to have strong relationships with the top brands. White Lodging operates more than 165 premium hotels, 30 restaurants and 30 brands — including Marriott International, Hilton Worldwide, Hyatt Global, and InterContinental Hotel Group — around the country. These names hold tremendous weight in the industry and with our associates. An innovative trendsetter, the organization's portfolio includes convention, urban lifestyle, and suburban select service hotels. When you work for White Lodging, you have the opportunity to be enriched by these powerful, career-building partnerships. At White Lodging, we focus on our teams. In an organization this size, no single individual stands out above the team. Because we know that, we encourage and celebrate both personal and company successes, together. Skylines are evolving all over the country, and so too are jobs in hospitality. With 18 new hotels coming over the next 24 months, including the Homewood Suites Teaneck & Hampton Inn & Suites Teaneck (opening in the Summer of 2018), we will add thousands of the best of the best to our team. Apply now if you're interested in joining a team where success knows no boundaries!
PROPERTY PROFILE:
Two new Hilton hotels will open under one roof at 1 Glenwood Avenue in Teaneck, New Jersey in Summer 2018, offering leisure and business travelers modern new accommodations in a relaxing environment with easy access to local businesses and attractions, and a short ride to New York City. Hampton Inn & Suites Teaneck/Glenpointe and Homewood Suites by Hilton Teaneck/Glenpointe will provide 1,230 square feet of meeting space that can accommodate up to 100 people, and 350 sleeping rooms for groups or individual travelers.
POSITION SUMMARY:
Serve as a member of the Hotels' pre-opening team. Responsible for the daily shift operations of Housekeeping and Laundry. Assigns work to employees to ensure guestrooms, public space, and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Assists in ensuring guest and employee satisfaction while maintaining the operational and service standards prescribed by White Lodging Hospitality.
RESPONSIBILITIES:
- Supervises Housekeeping Operations and Budgets.
- Assigns rooms to GRA’s.
- Responds to pages and radio calls.
- Prioritizes cleaning of rooms and public areas.
- Supervises daily Housekeeping shift operations and ensures compliance with all brand and White Lodging housekeeping policies, standards, and procedures.
- Verifies that guest room status is communicated to the Front Desk in a timely and efficient manner.
- Inspects guestrooms on a daily basis. Ensures an appropriate number of documented room inspections happen and are reviewed with the Housekeeping staff.
- Performs property walks.
- Maintains positive communication with the Front Desk and PBX.
- Utilizes a list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock and performs ordering to ensure adequate supplies.
- Supports and supervises an effective inspection program for all guestrooms and public space.
- Understands the impact of department’s operations on the overall property financial goals and objectives.
- Verifies all employees have proper supplies, equipment and uniforms.
- Runs the “perfect shift” ensuring all tasks are completed.
- Ensures laundry is performing each stage of the 8 Step Laundry Flow correctly.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
- Uses all available on-the-job training tools to train new room attendants and provide follow-up training as necessary. Trains and maintains adequate certified trainers.
- Coaches the 10 Step Cleaning Process.
- Coaches the 8 Step Stayover Cleaning Process.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
- Participates in scheduling employees to business demands and tracking employee time and attendance.
- Administers property policies fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)..
- Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Observes service behaviors of employees and provides feedback to individuals.
- Participates in an on-going employee recognition program.
- Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
- Available to work nights, weekends, and holidays as necessary.
- Key Accountabilities:
- Guest Scores – Cleanliness scores are at or above goal.
- Department Budget – expenses and wages are in line with budget.
- Associate Engagement – plans and actions implemented and measured.
Requirements
REQUIRED KNOWLEDGE, SKILLS, & COMPETENCIES:
- Adaptability
- Resourcefulness
- Strong communication skills (verbal, listening, writing)
- Strong organization skills
- Effective conflict management skills
- Strong customer and associate relation skills
- Good training/facilitator skills
- Attention to detail
- Extensive knowledge of Housekeeping and Laundry operational procedures
- Ability to effectively manage labor productivity
REQUIRED EDUCATION/EXPERIENCE:
- College Degree required, minimum of 2 year degree.
- Experience in similar leadership role required.
WORKING CONDITIONS:
- Lift, carry or otherwise move up to 10 lbs. regularly.
- Lift, carry or otherwise move up to 50 lbs. occasionally with assistance.
- Follow proper moving and lifting procedures identified in Departmental Orientation Handbook.
- Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.
Our team members enjoy a robust benefit portfolio (subject to eligibility requirements) including:
- Paid Time Off benefits
- A comprehensive benefits package consisting of Medical, Dental, and Vision benefit plans
- Discounted Hotel Rooms
- 401 (k) Retirement Savings Plan (and company match)
- Flexible Spending Accounts
- Discounted safety shoes
- and so much more!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. We maintain a drug-free workplace.
Job Info
Teaneck, NJ
Homewood Suites & Hampton Inn Teaneck
Posted on:
Position Available: Immediately
Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.
Other: Competitive Benefits Package Offered
Management Position: Yes
Address: One Glenwood Avenue Suite A , Teaneck, NJ, 07666, US
Description
PLEASE NOTE: To be considered for this role, you must complete our online employment application, which you can access via the following link: http://tinyurl.com/yc2m798r. Visit www.whitelodging.com/careers to view all of our current career opportunities.
COMPANY PROFILE:
White Lodging Services Corporation, established in 1985, has worked hard to become one of the country’s leading ownership, development, and management hospitality companies, and we’re fortunate to have strong relationships with the top brands. White Lodging operates more than 165 premium hotels, 30 restaurants and 30 brands — including Marriott International, Hilton Worldwide, Hyatt Global, and InterContinental Hotel Group — around the country. These names hold tremendous weight in the industry and with our associates. An innovative trendsetter, the organization's portfolio includes convention, urban lifestyle, and suburban select service hotels. When you work for White Lodging, you have the opportunity to be enriched by these powerful, career-building partnerships. At White Lodging, we focus on our teams. In an organization this size, no single individual stands out above the team. Because we know that, we encourage and celebrate both personal and company successes, together. Skylines are evolving all over the country, and so too are jobs in hospitality. With 18 new hotels coming over the next 24 months, including the Homewood Suites Teaneck & Hampton Inn & Suites Teaneck (opening in the Summer of 2018), we will add thousands of the best of the best to our team. Apply now if you're interested in joining a team where success knows no boundaries!
PROPERTY PROFILE:
Two new Hilton hotels will open under one roof at 1 Glenwood Avenue in Teaneck, New Jersey in Summer 2018, offering leisure and business travelers modern new accommodations in a relaxing environment with easy access to local businesses and attractions, and a short ride to New York City. Hampton Inn & Suites Teaneck/Glenpointe and Homewood Suites by Hilton Teaneck/Glenpointe will provide 1,230 square feet of meeting space that can accommodate up to 100 people, and 350 sleeping rooms for groups or individual travelers.
POSITION SUMMARY:
Serve as a member of the Hotels' pre-opening team. Responsible for the daily shift operations of Housekeeping and Laundry. Assigns work to employees to ensure guestrooms, public space, and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Assists in ensuring guest and employee satisfaction while maintaining the operational and service standards prescribed by White Lodging Hospitality.
RESPONSIBILITIES:
- Supervises Housekeeping Operations and Budgets.
- Assigns rooms to GRA’s.
- Responds to pages and radio calls.
- Prioritizes cleaning of rooms and public areas.
- Supervises daily Housekeeping shift operations and ensures compliance with all brand and White Lodging housekeeping policies, standards, and procedures.
- Verifies that guest room status is communicated to the Front Desk in a timely and efficient manner.
- Inspects guestrooms on a daily basis. Ensures an appropriate number of documented room inspections happen and are reviewed with the Housekeeping staff.
- Performs property walks.
- Maintains positive communication with the Front Desk and PBX.
- Utilizes a list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock and performs ordering to ensure adequate supplies.
- Supports and supervises an effective inspection program for all guestrooms and public space.
- Understands the impact of department’s operations on the overall property financial goals and objectives.
- Verifies all employees have proper supplies, equipment and uniforms.
- Runs the “perfect shift” ensuring all tasks are completed.
- Ensures laundry is performing each stage of the 8 Step Laundry Flow correctly.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
- Uses all available on-the-job training tools to train new room attendants and provide follow-up training as necessary. Trains and maintains adequate certified trainers.
- Coaches the 10 Step Cleaning Process.
- Coaches the 8 Step Stayover Cleaning Process.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
- Participates in scheduling employees to business demands and tracking employee time and attendance.
- Administers property policies fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)..
- Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Observes service behaviors of employees and provides feedback to individuals.
- Participates in an on-going employee recognition program.
- Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
- Available to work nights, weekends, and holidays as necessary.
- Key Accountabilities:
- Guest Scores – Cleanliness scores are at or above goal.
- Department Budget – expenses and wages are in line with budget.
- Associate Engagement – plans and actions implemented and measured.
Requirements
REQUIRED KNOWLEDGE, SKILLS, & COMPETENCIES:
- Adaptability
- Resourcefulness
- Strong communication skills (verbal, listening, writing)
- Strong organization skills
- Effective conflict management skills
- Strong customer and associate relation skills
- Good training/facilitator skills
- Attention to detail
- Extensive knowledge of Housekeeping and Laundry operational procedures
- Ability to effectively manage labor productivity
REQUIRED EDUCATION/EXPERIENCE:
- College Degree required, minimum of 2 year degree.
- Experience in similar leadership role required.
WORKING CONDITIONS:
- Lift, carry or otherwise move up to 10 lbs. regularly.
- Lift, carry or otherwise move up to 50 lbs. occasionally with assistance.
- Follow proper moving and lifting procedures identified in Departmental Orientation Handbook.
- Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.
Our team members enjoy a robust benefit portfolio (subject to eligibility requirements) including:
- Paid Time Off benefits
- A comprehensive benefits package consisting of Medical, Dental, and Vision benefit plans
- Discounted Hotel Rooms
- 401 (k) Retirement Savings Plan (and company match)
- Flexible Spending Accounts
- Discounted safety shoes
- and so much more!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. We maintain a drug-free workplace.
