Housekeeping Manager
Property Name:
Ivey Spencer Leadership Centre - Dolce
Job Title 
Housekeeping Manager
Location: 
Ontario-London
Company Name: 
Wyndham Hotel Group
City: 
London
Work Permit: 
Applicants who do not already have legal permission to work in Canada will not be considered.
Management Position: 
Yes
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
As the world’s largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries—all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence.  To learn more visit us at http://www.wyndhamworldwide.com


As Southwestern Ontario’s only IACC approved conference hotel, this historic London hotel is situated on 30 acres provides ample conference space and the best destination for meetings. Retreat to Ivey Spencer Leadership Centre, a distinctive meeting and conference hotel experience that is sure to nourish the mind, body and spirit. The London Ontario centre offers a variety of leisure, wedding and meetings packages to suit your personal style.


Job Description
Wyndham Hotel Group is searching for a Housekeeping Manager to work at our beautiful Ivey Spencer Leadership Centre property in London, Ontario Canada.  This position is responsible for assuring the overall success of the hotel by meeting or exceeding the guest expectation for product cleanliness. This is accomplished through the planning and directing of the activities of the housekeeping staff involved in maintaining the hotel’s interior, including rooms and public areas, in an attractive, sanitary and orderly condition.


Responsibilities will include but not be limited to:
  • Supervise the day to day activities of housekeeping staff and provide staff with the skills training to provide value added service to customers.
  • Manage finances of Housekeeping operations including budget and inventory controls; analyze data and compile reports on expenditures, wages, labor, supplies, etc. in relation to hotel financial forecasts and budget.
  • Implement and maintain all operating and quality standards established for the Housekeeping department.
  • Manage the maintenance request for the property with 3rd party maintenance provider.
  • Coordinate staffing and payroll to conform with productivity and budgetary standards. Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs.
  • Practice safe work habits; follow MSDS, SDS and WHMIS standards; wear protective safety equipment and participate in safety committees as directed.
  • Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
  • Answer inquiries pertaining to hotel policies and services and resolve guests' complaints and concerns.
  • Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
  • Evaluate condition of furniture, fixtures, decor, etc.; make recommendations and assist in the coordination of rehab projects.
  • Maintain and monitor inventory controls for uniforms, linens, and supplies.
  • Meet and exceed customer expectations by ensuring department provides outstanding customer service.
  • Work side by side with housekeeping associates when necessary to provide rooms to meet forecasted demand.
  • Utilize leadership skills and motivation techniques in order to maximize associate productivity and satisfaction of direct reports.
  • Coordinate housekeeping work with other departments; Front Office, Engineering, Banquets, etc.
  • Plan and conduct staff meetings; attend various other related meetings to obtain and disseminate pertinent information.
  • Assist in the Health & Safety program by ensuring that section 27 of the Occupational Health & Safety Act (OHSA) are being followed; conduct employee training and accident investigations; coordinate Health & Safety training within the department.

  • May be required to perform additional and/or different responsibilities as set forth above.


Basic Qualifications
  • High school education, GED or equivalent experience. Bachelors’ degree preferred
  • Minimum 7 years of experience working in housekeeping is required in a high volume hotel, conference center or resort with at least three of those in a supervisory/managerial role.

Preferred Qualifications
  • Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established operating criteria.
  • Outstanding management, organization, communication and leadership skills.
  • Ability to successfully coordinate staff in a high volume, time sensitive environment.
  • Maintain sanitation procedures and organization of work area adhering to all government regulations.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Highly organized and detail-oriented.
  • Must be able to abide by the company appearance standards and compliance with the designated uniform.
  • Must be able to work any shift, weekends, holidays, and special events, as needed.
  • Computer literate: Strong proficiency in MS Office (Outlook, Word, Excel, Power Point. Adaptable to learning new and customized software programs).

  • Exceptional oral and written communication skills.

  • Ability to prioritize, identify problems, and seek solutions and follow up and follow through with a variety of tasks.

  • Must have employment eligibility in Canada.

Physical requirements:
  • Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.
  • Must be able to lift up to 50 lbs. and work the majority of shift in a standing position.

 

Wyndham Hotel Group is proud to be an Equal Opportunity Employer supporting diversity in all of our business practices.
We are proud to provide employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs.
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