Housekeeping Office Coordinator
Fairmont Scottsdale Princess
Location: US - AZ - Scottsdale
Housekeeping Office Coordinator
First impressions are everything! As a Housekeeping Office Coordinator with Fairmont Hotels & Resorts you will have the opportunity to create lasting memories for every guest, ensuring Guest rooms are comfortable, inviting and clean. The luxury our guests experience will ensure their return.
Hotel Overview: Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 200,000 square feet of meeting space. This award-winning meetings resort recently opened 102 new guest rooms in June 2016, bringing the total number of rooms to 750. In conjunction with the guest room expansion, the resort is creating three dynamic new outdoor venues for groups: Sunset Beach, the Great Lawn and a new western town, Copper Canyon. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for its 25th year, making it one of the longest running AAA Five Diamond Resorts in the America’s. The only thing missing is you!
Summary of Responsibilities:
Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Ensure all guest concerns are addressed promptly, effectively and all affected departments are notified through guest log
Ensure high morale and productivity levels are achieved, through detailed communication, training, development
Work closely, while building excellent relationships, with all departments within the hotel, communicating day to day updates and changes
Coordinate and provide administrative support to all areas of the Housekeeping department, including office opening and closing, daily room assignments, requests, and shift briefings
Ensure Room Attendants are informed daily about priorities in their section
Follow departmental policies and procedures
Report necessary maintenance items and service standards
Follow all safety and sanitation policies
Other duties as assigned
Proficient in English (verbal & written) essential
High school diploma or equivalent preferred
- Experience with Hotel Property Management System, Micros-Fidelio desirable
- Proactive with a meticulous eye for detail
- Strong organizational and communication skills
- Able to convey information and ideas clearly
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Work well in stressful, high-pressure situations
- Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
- Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
- Adhere to Fairmont Scottsdale Princess Grooming Guidelines
Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shift
Occasional lifting and carrying up to 30 lbs
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: Proof of eligibility to work in the United States is required.
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. Our Sustainability Partnership program represents our ever-expanding commitment to being a responsible business and to following the principles of sustainability across our operations, the world over. An exciting future awaits!
Fairmont Scottsdale Princess is an Equal Opportunity Employer and Drug Free Workplace. F/M/D/V