Housekeeping Supervisor
Description
Position Summary:
Assures highest possible level of guest satisfaction by regularly performing duties that support the efficient operation of the Housekeeping Department, ensuring maximum profitability, quality standards, and exceptional guest service. Includes rooms, laundry, public areas, department, storage areas and work areas.
Duties and Responsibilities:
− Report to work on time, in uniform, with name badge. Uniform and personal appearance is kept clean and professional.
− Able to work a flexible schedule, including weekends and holidays.
− Demonstrates and promotes a strong commitment to providing the best possible experience for our guests and fellow associates.
− Handles all duties according to hotel policies, procedures, internal rules and standards.
− Get daily briefing about extraordinary events to effectively handle all foreseen situations on a daily basis.
− Train, supervise, motivate, evaluate and develop Housekeeping and Laundry staff.
− Pre-screen and schedule employees for the department as directed by the General Manager.
− Submit up-to-date information to GM as changes in associate status occur.
− Implements staff training programs.
− Enforces management policies and procedures and assures they are followed. Reports any deviation to the General Manager immediately.
− Direct activities of the Housekeeping Department in furnishing daily service to guest rooms and public areas. Receives list of rooms vacated and informs the room attendants which rooms need to be cleaned. Provides Laundry/House person a daily checklist of tasks to be completed.
− Implement deep cleaning programs for guest rooms and public areas.
− Make sure that all cleaning agents are properly diluted and used according to instructions. Train all personnel in proper use of chemicals. Ensure MSDS requirements and other safety issues as per OSHA are met and practiced on the property.
− Inspect premises, guest rooms, linen rooms, laundry rooms, storage, breakfast areas, and public areas to ensure that employees maintain the property's standards of cleanliness and SWHM's standards.
− Ensures quality of rooms and services are rendered in meeting guest needs and hotel objectives so that guest relations are enhanced.
− Compiles and reports accurate status of guest rooms to front office throughout the day.
− Enforces and controls standard procedures for the acceptance, security and return of guest lost and found items, reviews with General Manager.
− Ensures all housekeeping and laundry staff understands and adhere to room time standards as well as time card standards. Ensures breaks and meals are taken as required by law.
− Ensure all linen and supply inventories are kept to standard pars.
− Inspect all vacant clean rooms on a daily basis.
− Able to make weekly department schedules according to hotel forecast.
− Physically clean rooms as needed and directed by General Manager.
− Greets all guests in a friendly manner, and offers guest assistance when needed and whenever possible.
− Reports maintenance deficiencies on work orders to maintenance staff.
− Report accidents, pertaining to guests or personal injury, immediately.
− Attends scheduled meetings and necessary training sessions as required.
− Understands the emergency procedures for the entire hotel.
− Maintain confidentiality of guest information and pertinent hotel data.
− Provides assistance to other employees in a team spirit to contribute to the smooth operation of the department and the hotel.
− Complies with all safety and security policies in accordance with SWHM standards, and reports any variances to management.
− Performs additional duties as directed by management, SWHM or that required by the hotel.
Physical, Mental and Environmental Demands:
− Must be able to stand for extended periods of time, walk, and walk up and down stairs while carrying objects.
− Must be able to lift, push and pull up to 25 lbs. and carry up to 25 lbs.
− Must be able to bend, reach, kneel, twist and grip items while working at assigned tasks.
− Must have the manual dexterity and coordination to operate all necessary equipment.
− Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.
Skills, Educational Background, Experience and Basic Expectations:
− High School Diploma or GED required.
− A team player, yet able to work independently.
− Customer Service Skills and communication.
− Able to organize, plan ahead and manage workload.
− Work cohesively with co-workers as part of a team.
− Ability to work effectively in a fastpaced environment.
Benefits : Sick Time & Health Benefits
(ref. 10641)
Requirements
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Job Info
Williams, AZ
Ramada Williams/Grand Canyon Area
Posted on:
Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.
Management Position: No
Entry Level: Yes
Description
Position Summary:
Assures highest possible level of guest satisfaction by regularly performing duties that support the efficient operation of the Housekeeping Department, ensuring maximum profitability, quality standards, and exceptional guest service. Includes rooms, laundry, public areas, department, storage areas and work areas.
Duties and Responsibilities:
− Report to work on time, in uniform, with name badge. Uniform and personal appearance is kept clean and professional.
− Able to work a flexible schedule, including weekends and holidays.
− Demonstrates and promotes a strong commitment to providing the best possible experience for our guests and fellow associates.
− Handles all duties according to hotel policies, procedures, internal rules and standards.
− Get daily briefing about extraordinary events to effectively handle all foreseen situations on a daily basis.
− Train, supervise, motivate, evaluate and develop Housekeeping and Laundry staff.
− Pre-screen and schedule employees for the department as directed by the General Manager.
− Submit up-to-date information to GM as changes in associate status occur.
− Implements staff training programs.
− Enforces management policies and procedures and assures they are followed. Reports any deviation to the General Manager immediately.
− Direct activities of the Housekeeping Department in furnishing daily service to guest rooms and public areas. Receives list of rooms vacated and informs the room attendants which rooms need to be cleaned. Provides Laundry/House person a daily checklist of tasks to be completed.
− Implement deep cleaning programs for guest rooms and public areas.
− Make sure that all cleaning agents are properly diluted and used according to instructions. Train all personnel in proper use of chemicals. Ensure MSDS requirements and other safety issues as per OSHA are met and practiced on the property.
− Inspect premises, guest rooms, linen rooms, laundry rooms, storage, breakfast areas, and public areas to ensure that employees maintain the property's standards of cleanliness and SWHM's standards.
− Ensures quality of rooms and services are rendered in meeting guest needs and hotel objectives so that guest relations are enhanced.
− Compiles and reports accurate status of guest rooms to front office throughout the day.
− Enforces and controls standard procedures for the acceptance, security and return of guest lost and found items, reviews with General Manager.
− Ensures all housekeeping and laundry staff understands and adhere to room time standards as well as time card standards. Ensures breaks and meals are taken as required by law.
− Ensure all linen and supply inventories are kept to standard pars.
− Inspect all vacant clean rooms on a daily basis.
− Able to make weekly department schedules according to hotel forecast.
− Physically clean rooms as needed and directed by General Manager.
− Greets all guests in a friendly manner, and offers guest assistance when needed and whenever possible.
− Reports maintenance deficiencies on work orders to maintenance staff.
− Report accidents, pertaining to guests or personal injury, immediately.
− Attends scheduled meetings and necessary training sessions as required.
− Understands the emergency procedures for the entire hotel.
− Maintain confidentiality of guest information and pertinent hotel data.
− Provides assistance to other employees in a team spirit to contribute to the smooth operation of the department and the hotel.
− Complies with all safety and security policies in accordance with SWHM standards, and reports any variances to management.
− Performs additional duties as directed by management, SWHM or that required by the hotel.
Physical, Mental and Environmental Demands:
− Must be able to stand for extended periods of time, walk, and walk up and down stairs while carrying objects.
− Must be able to lift, push and pull up to 25 lbs. and carry up to 25 lbs.
− Must be able to bend, reach, kneel, twist and grip items while working at assigned tasks.
− Must have the manual dexterity and coordination to operate all necessary equipment.
− Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.
Skills, Educational Background, Experience and Basic Expectations:
− High School Diploma or GED required.
− A team player, yet able to work independently.
− Customer Service Skills and communication.
− Able to organize, plan ahead and manage workload.
− Work cohesively with co-workers as part of a team.
− Ability to work effectively in a fastpaced environment.
Benefits : Sick Time & Health Benefits
(ref. 10641)
Requirements
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
