Housekeeping Supervisor

The Summit, a Dolce Hotel

Location: US - OH - Cincinnati

Jan 24, 2018
Job Details

As the world’s largest hotel company, and a leading player in the global
hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in
70 countries—all supported by more than 7,000 associates on six continents. And
we know our success is attributable to our associates, a bright, talented and
diverse group of individuals who embrace our signature Count On Me! service
culture and have a passion for excellence.  To learn more visit us at


Located less than ten miles from downtown Cincinnati, The
Summit is set to usher in a new era of style and sophistication in the Queen
City. The anchor of $124 million mixed-use development on the campus of
MedPace, the 239-room hotel will delight guests with a contemporary,
Cincinnati-centric art collection; modern Fitness Center with yoga studio; and
well-stocked library. Chefs and mixologists will oversee an innovative program
highlighted by fresh, seasonal ingredients with a culinary nod to the region’s
German heritage.

Wyndham Hotel Group is searching for a Housekeeping
Supervisor to work at to work at our new property opening in April, The Summit
Hotel, in Cincinnati, OH. This position is responsible for overseeing the day-to-day operation of the
housekeeping department providing supervision of the housekeeping staff under
guidance of Executive Housekeeper or Housekeeping Manager.

Responsibilities will include but not
be limited to:

  • Controls,
    monitors and communicates room status with front desk.
  • Practice
    safe work habits; follow MSDS and OSHA standards; wear protective safety
    equipment and participate in safety committees as directed.
  • Ensures
    quality services are rendered in meeting guest needs and that guest relations
    are enhanced.
  • Inspects,
    monitors and maintains level of cleanliness in rooms, storage areas,
    laundry, restrooms and public areas as assigned.
  • Answer
    inquiries pertaining to hotel policies and services and resolve guests'
    complaints and concerns regarding housekeeping/laundry services.
  • Enforces
    standard procedures for the acceptance, security and return on guest lost
    and found items.
  • Assists
    in conducting inventories of uniforms, linen, supplies and equipment as
    required and orders and receives supplies so as to maintain adequate
    inventory levels.
  • Turn
    in ready rooms to computer as soon as they become available; turn in
    discrepancies with front desk daily before the end of shift.
  • Turn
    in maintenance requests daily.
  • Monitor
    and follow up on Room Attendant and Houseperson assignments daily.
  • Provide
    on-going training to Room Attendants and Housepersons.
  • Assist
    in cost control and payroll


Basic Qualifications

  • High school education, GED, or
    equivalent experience.
  • Minimum 1 year of experience
    working in housekeeping is required in a high volume hotel, conference
    center or resort with at least one of those in a supervisory role.


Preferred Qualifications

  • Outstanding management,
    organization, communication and leadership skills.
  • Ability to successfully
    coordinate staff in a high volume, time sensitive environment.
  • Maintain sanitation procedures
    and organization of work area adhering to all OSHA and local health
    department regulations.
  • Ability to work collaboratively and
    communicate effectively with team members at all levels of the
  • Highly organized and
  • Must be able to abide by the
    company appearance standards and compliance with the designated uniform.
  • Must be able to work any shift, weekends,
    holidays, and special events, as needed.
  • Must have employment eligibility
    in the U.S.
  • Basic office skills, experience
    with personal computer & Microsoft Office, general office equipment
    and 10-key calculator.


Physical requirements:


·       Regularly
required to sit, stand, walk, bend and use hands to handle objects, tools or

·       Must
be able to lift up to 50 lbs. and work the majority of shift in a standing

·       Frequently
is required to talk or hear.

Wyndham Hotel Group is proud to be an Equal Opportunity Employer (M/F/D/V)

Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.
Rooms - Housekeeping