ICE! Retail Lead - Gaylord Opryland Resort & Convention Center (17001PJT)
Gaylord Opryland Resort & Convention Center
Location: US - TN - Nashville
Here’s To Your Journey with Gaylord
Gaylord is one of Marriott International’s 30 renowned hotel brands. As the world’s leading Hospitality Company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration.
The Gaylord Opryland Resort & Convention Center located at 2800 Opryland Drive, Nashville, TN 37214 is currently hiring a ICE! Retail Lead.
Responsibilities include: Assist manager in the daily operation of assigned events, including supervision of event operations and box office staff. Schedule staff at proper levels for each event. Monitor performance of staff and provide any necessary feedback to management. Monitor cash handling operations. Answer guest inquiries via phone, personally or electronically in a prompt, courteous manner. Direct guests to proper location with clear instructions. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; verify uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested.
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.
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Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, TN or local laws.
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