Hotel / Resort Jobs | In-Room Dining Operator PM

In-Room Dining Operator PM

Eden Roc Miami Beach

Miami Beach, FL

Description

Essential Functions

Greet guests by name over the phone in a pleasant manner
Take accurate orders, repeating orders back to ensure
Enter orders properly into POS
Communicate with the kitchen regarding guest counts and length of wait for orders
Assist servers with food expediting and tray/table preparation
Check in with guests to ensure satisfaction with each food course and/or beverages
Maintain cleanliness of work areas throughout the day
Make guest call-backs throughout the shift
Ensure uniform and personal appearance are clean and professional
Welcome and acknowledge all guests according to company standards
Run food and set up tables when you find extra time
Anticipate and address guests’ service needs
Thank guests with genuine appreciation
Help plan and coordinate timely delivery of orders
Give suggestions and recommendations to guests
Answer telephones, responding to guests questions in a professional manner.
Knowledge of resort services and amenities.
Perform opening and closing side work.
Stay up to date and current on all general hotel and restaurant information
Maintain seating chart.
Check phone messages.
Basic computer and software knowledge
Use guest names whenever possible.
Knowledge of ALL menus items
Perform other reasonable job duties as requested by Supervisors or Managers

Other Duties

All Associates are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.
Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
Regular attendance in conformance with hotels standards is essential to the successful performance of this position.
Comply with hotel grooming standards for both uniformed and non-uniformed associates.
Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.

Working Conditions & Physical Requirements

Physical Effort:

Significant portions of day require prolonged standing and moving. Ability to visually review documents and computer screen throughout day.

Physical Environment:

Ability to walk or stand for extended periods of time during course of shift.

Manual Skills

Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations.

Work Schedule:

Due to the cyclical nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the hotel.

Safety:

Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate.

Qualifications

Education:

High school diploma or equivalent vocational training certificate required.

Experience:

One year restaurant experience. Prior experience within a four star hotel brand preferred.

Computer Skill & Other Technical Skills:

Ability to learn and utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required.

Ability to learn, utilize and communicate effectively via company issued communication devices (e.g. Nextel phones, etc).

Communication:

Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred.

Licenses or Certifications:

n/a

Other:

Must be customer-service oriented and have excellent hospitality skills.

Requirements

[see description]

About Us

A Career in Hospitality - Join the Elite Eden Roc Family

The primary qualification for any position at Eden Roc is passion. Every staff member must possess an enthusiasm for hospitality that carries beyond the traditional expectation and into his or her daily responsibilities. Whether hired in an expressly guest-facing position or a predominantly “behind the scenes” one, our team ensures that they treat every person they come into contact with the utmost honor and respect. Above all, we believe that authenticity, collaboration, and kindness go a long way in creating the luxurious environment that our patrons value.

Job Info