Lead Pool Experience Coordinator (Seasonal)

Fairmont Scottsdale Princess

Location: US - AZ - Scottsdale

Feb 13, 2018
Employer
Job Details

 

 

 

 

Lead Pool Experience Coordinator
Fostering the health and wellbeing of our guests, visitors and Colleagues is an integral part of our Fairmont Hotels & Resorts culture. Whether our guests are swimming for fitness or leisure, the thoughtful attention you provide as a Pool Attendant will make them feel welcome and valued.
 
Hotel Overview:  Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 200,000 square feet of meeting space.  This award-winning meetings resort recently opened 102 new guest rooms in June 2016, bringing the total number of rooms to 750. In conjunction with the guest room expansion, the resort is creating three dynamic new outdoor venues for groups: Sunset Beach, the Great Lawn and a new western town, Copper Canyon. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for its 25th year, making it one of the longest running AAA Five Diamond Resorts in the America’s. The only thing missing is you!


 

Summary of Responsibilities:
Reporting to the Pools General Manager, responsibilities and essential job functions include but are not limited to the following: 

  • Consistently offer professional, friendly and engaging services

  • Welcome guests to the pool facility and ensure they have a safe and enjoyable experience

  • Oversee the cleanliness and the daily upkeep of the pool, pool area, locker and change rooms

  • Act as an example for the pool experience coordinator staff, driving culture and policy

  • Ensure policies and procedures are being followed by the pool experience coordinator staff throughout each shift

  • Managing the guest experience as driven by the colleagues’ sequences of service

  • Development of existing staff

  • Collaborate, create and ever evolve overall pool experience program

  • Establish, monitor, audit and accountability of timeliness of service standards

  • Set product pars and monitor through regular inventory/ordering with Pool management

  • Establish proper organization, and build out to maximize efficiency

  • Ensure guests are aware of all services and activities available at the pool

  • Ensure an adequate supply of towels and water are available to guest

  • Ensure that proper pool testing has taken place prior to guests using the facility

  • Ensure all guests have registered into the facility

  • Assist in promoting the facility and organizing special events as required

  • Provide Food and Beverage pool side service as required

  • Follow departmental policies and procedures

  • Follow all safety and sanitation policies

  • Other duties as assigned

Qualifications:

  • Previous guest service experience preferred

  • CPR and First Aid certification preferred

  • Excellent communication and organizational skills

  • Strong interpersonal and problem solving abilities

  • Highly responsible & reliable

  • Ability to focus attention on guest needs, remaining calm and courteous at all times

  • Adhere to Fairmont Scottsdale Princess Grooming Guidelines. Click here to view:  http://www.scottsdaleprincess.com/Meet/Grooming-Guidelines

Physical Aspects of Position (includes but are not limited to): 

  • Frequent standing and walking throughout shift

  • Occasional lifting and carrying up to 25 lbs

  • Frequent kneeling, pushing, pulling, sitting

  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Proof of eligibility to work in the United States is required.


APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

 
ABOUT FAIRMONT HOTELS & RESORTS 
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. Our Sustainability Partnership program represents our ever-expanding commitment to being a responsible business and to following the principles of sustainability across our operations, the world over. An exciting future awaits!

 

Fairmont Scottsdale Princess is an Equal Opportunity Employer and Drug Free Workplace. F/M/D/V

 
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
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Hotel/Resort
Administration, Sports/Golf/Fitness