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Property Name
Hyatt House Atlanta Downtown
Job Title
Night Audit/Front Desk Agent
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Bonus Pay
431 Marietta Street NW
Atlanta, GA, US
Position Categories

Corporate Overview

The Procaccianti Group (TPG) currently owns and/or operates 64 hotels in 24 states and employs approximately 8,000+ people from coast to coast with 120 professionals based at the corporate headquarters in Rhode Island.

TPG is seeking energetic, service-oriented individuals to participate in the strong growth that we are experiencing. With 50 years of real estate and hospitality management, our available positions are as diverse as our business ventures. TPG offers a wide variety of managerial and entry level positions with a competitive/attractive salary, 401k & benefits.

Job Description

Job Summary

Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

RESPONSIBILITIES1. Verify each Front Desk shifts transactions2. Process credit card transactions3. Post tax charges to all guest folios4. Finalize transactions completed during the day5. Create and/or print required reports6. File or transmit reports as directed7. Verify and prepare registration cards for arriving guests8. Prepare folios for departing guests9. Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff10. Take, modify and cancel guest reservations11. Verify, balance and review hotel suite availability12. Check in/out guests. Perform express checkout duties. Verify departure dates and offer to make future reservations13. Post telephone charges, valet charges, and other miscellaneous charges to guest accounts.14. Administer guest payment policies15. Responsible for shift cash transactions16. Responsible for maintaining hotel key security system17. Administer guest safe deposit boxes18. Responsible for knowing hotel emergency procedures19. Coordinate with other departments to fulfill guest special requests20. Communicate facilities and services to guests at check-in21. Answer guest questions regarding local area facilities22. Notify Housekeeping and Maintenance of any reported problems with suites and/or grounds23. Carry out any reasonable request by management that I am capable of performing.


Job Requirements