Night Auditor

Hilton Woodland Hills / Los Angeles

Location: US - CA - Woodland Hills

Feb 5, 2018
Employer
Job Details

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

  1. Balance all department accounts.
  2. Reconcile front desk postings and investigate discrepancies.
  3. Balance Food and Beverage cashiers’ paperwork to Micros report.
  4. Balance all credit cards to both Micros and Chase systems.
  5. Audit room rates and market codes.
  6. Posts room and tax to all occupied rooms.
  7. Run “End of Day” reports for both POS and PMS systems. Closes the day.
  8. Completes Management reports and distributes accordingly.
  9. Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
  10. Post charges to individual room or master account.
  11. Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process.
  12. Process accounts of departing guests.
  13. Resolve guest problems and complaints.
  14. Receive advance deposits at the desk for future reservations and process as per policy.
  15. Adhere to guest safe deposit box procedures.
  16. Adhere to policies regarding handling of employee’s cash bank.
  17. Reconcile all charges and cash received during shift and prepare drop. Have drop witnessed.
  18. Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
  19. Sell guest rooms, food & beverage outlets and seasonal hotel promotions.
  20. Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
  21. Post charges to individual room or master account.
  22. Complete tasks on daily checklist.
  23. Communicate with other hotel departments to maintain a high level of guest satisfaction.
  24. Process mail, messages, faxes and packages.
  25. Responsible for knowledge of groups and functions in the Hotel on a daily basis.
  26. Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
  27. Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
  28. Be a Team Player and encourage the teamwork attitude among staff.
  29. Attends department and inter-departmental meetings.
  30. Notify management of any pertinent information related to shift activities.
  31. Be knowledgeable in all hotel emergency procedures.
  32. Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
  33. Ensures total guest satisfaction.
  34. Follow supervisor’s instructions and performs other duties as directed or assigned.

PHYSICAL REQUIREMENTS

The frequency codes assigned in these job descriptions are:

Rarely less than 1%

Occasionally 1-33%

Frequently 34-65%

Constantly 66-100%

SITTING: Occasionally.

STANDING/WALKING: Constantly on a variety of surfaces (carpet, tile, granite, etc.)

CROUCHING (BENDING AT KNEES): Occasionally. Lifting and completing tasks performed at low levels.

KNEELING/CRAWLING: Occasionally. Lifting and completing tasks performed at low levels.

STOOPING (BENDING AT WAIST): Frequently. Lifting and completing tasks at different levels.

TWISTING/TURNING AT KNEES, WAIST & NECK: Frequently.

CLIMBING: Occasionally.

LEG/FOOT USE: Occasionally.

REACHING (OVERHEAD/EXTENSION): Occasionally. Lifting and completing tasks at different levels.

HANDLING/GRASPING: Constantly.

FINGERING/FEELING: Constantly.

PUSHING/PULLING: Frequently.

LIFTING/CARRYING: Frequently lifting/moving up to 10 pounds. Occasionally lifting/moving up to 25 pounds.

SPEECH REQUIREMENTS: Constantly required to speak to others in person and on the telephone.

HEARING REQUIREMENTS: Constantly required to listen to others in person and on the telephone.

VISION: Constantly required to see up close and ability to adjust focus. Occasionally required to see distances.

The Hilton Woodland Hills/Los Angeles provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to maribelp@hiltonwh.com to let us know the nature of your request.

Skills Behaviors

Preferred

Dedicated: Devoted to a task or purpose with loyalty or integrity

Team Player: Works well as a member of a group

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

:

Motivations

Preferred

Self-Starter: Inspired to perform without outside help

:

Education

Preferred

High School or better in Hospitality Management.

Experience

Preferred

1-2 Years of night audit/accounting experience

Licenses & Certifications

Preferred

Hilton University

 
Additional Details
immediately
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
No
No
Hotel/Resort
Front Desk - Night Audit