Night Auditor - Wyndham Garden Chinatown
Property Name:
Wyndham Garden Chinatown
Job Title 
Night Auditor - Wyndham Garden Chinatown
Location: 
New York-New York City
Company Name: 
Wyndham Hotel Group
City: 
New York
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
Duties and Functions
The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.
The duties and functions for the Night Auditor position include but are not limited to:
  • Ability to work with and understand financial information and data, and basic arithmetic functions.
  • Must be willing to cross train in other accounting or hotel-related areas.
  • Ability to prioritize job functions in order to meet deadlines.
  • Performing guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
  • Auditing and reconciling financial and statistical reports.
  • Preparing and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
  • Preparing and distributing month-end reports.
  • Auditing and reconciling all Front Desk and Food & Beverage Cashier’s work.
  • Auditing, reconciling, consolidating, and transmiting all credit cards on a timely basis.
  • Prioritizing job functions in order to meet deadlines.
  • Ensuring accuracy of all numbers reported including statistics.
  • Inputing and updating financial information into corporate communications network.
  • Performing daily, weekly, monthly and annual data processing system functions as required.
  • Keeping management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
  • Ensuring overall guest satisfaction.
  • Responding to governmental inquiries upon receipt.
  • Handling guest requests.
  • *Knowledge of Opera preferred*
General Requirements
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Qualifications Standards
The qualifications for the Night Auditor position include but are not limited to:
 
High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
  • Guest Service Experience preferred.
  • Computer knowledge/skills required.
  • Flexible and long hours sometimes required.
  • Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Late/Overnight shift.
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