Hotel / Resort Jobs | Pool Server

Pool Server - Seasonal / On Call

Mandarin Oriental, Las Vegas

Las Vegas, NV

Description

Strategic Intent

It is the mission and intent of this position that the incumbent will provide the highest level of customer service to all guests, to ensure the guest experience is one that is beyond the expectations of the guest and aligned with our Legendary Quality Experiences.

Scope of Position

The Pool Server will ensure the highest level of guest satisfaction through the accurate and timely recording and serving of all guests’ orders. The incumbent should be able to anticipate guest needs and address them accordingly in order to provide guests with a delightful experience as well as work in accordance with the service standards set forth by the management team. He/she will also work with the server assistants to maintain a clean and organized environment for guests.

Organizational Structure

The Pool Server reports directly to the Pool Cafe and Cabana’s Manager.

Duties and Supporting Responsibilities

Provide excellent service at all times to all of our guests
Assist guests courteously and efficiently
Maintain the dining room and station clean at all the time
Keep chairs and pool café banquet areas clean and clear of debris
Take customer food and beverage orders
Extensive knowledge of food and beverage in order to service and up sell our product, including liquors and cocktails
Make sure that all silver and glasses are clean and spotless
Mark tables appropriately to food order for each course
Enter all sales in POS without errors. Double check list of items before "sending"
Make sure that all product served are accounted for on the final bill before presenting it
Assist pool attendants when needed
Set up tables according to hostess communication
Up keep and clear tables between courses through out the meal
Support the food runner to help run food in a timely manner
Verify guest satisfaction with each table during each course served
Anticipate guest needs, to ensure guests never have to ask for assistance
Attend all food and beverage training classes
Wish each and every guest a warm farewell and thank them for coming
Deliver all checks and report to the appropriate place according to rules at the end of each shift
Ensure the proper setting and maintaining of the dining room environment
Following the posted opening and closing duties and side work sheet
Attend daily pre meal/communication meeting
Attend monthly department meeting

Requirements

Mandatory

Have a minimum of 2 years experience in a luxury dining or pool establishment
Willing to work a flexible schedule and holidays.
Work in a safe, prudent and organized manner
Have an in-depth knowledge of food and preparation
Have a good knowledge of wine
Be able to relate to all levels of guests and management
Have the ability to handle multiple tasks at one time
Have excellent communication and organization skills
Be able to consistently delight and satisfy our guest
Have the ability to handle guest requests in a detailed manner
Reading, writing and oral proficiency in the English language
Professional appearance and demeanor at all times
ServSafe, Lifeguard Certification, and Health Card

Each of the items listed is considered an essential function of the position. However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position.

Requirements

Mandarin Oriental Hotel Group is an equal opportunity employer M/F/V/D

About Us

Inspiring Opportunities at Mandarin Oriental

At Mandarin Oriental, our guiding principles are what define us. We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasise working together to achieve this goal. We support acting with responsibility.

What truly differentiates our brand from other luxury hotels however, is our colleague culture. Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued.

From the initial interview to the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘colleague journey’ that exceeds colleague expectations.

If our principles resonate with you, our culture appeals to you, and our opportunities inspire you, we invite you to join us on our journey of growth.

We’re looking forward to connecting with you.

Job Info

Las Vegas, NV

Mandarin Oriental, Las Vegas

Posted on: 04/07/2018

Position Available: immediately

Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.

Management Position: No

Entry Level: Yes