Description
We are looking for Team Members who exemplify the Core Values of Portfolio Hotels & Resorts:
- Be incredibly friendly & positive
- Serve & respect others
- Be smart about your business
- Enthusiastically reimagine and innovate
SUMMARY:The Reservations Sales is primarily responsible for communicating the selling status of the hotel with reservations agents and all other departments. S/He will maximize the profitability of the hotel while maintaining guest satisfaction.
The Reservations Sales shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotel's Culture and Portfolio Hotels & Resorts' Core Values.
ESSENTIAL JOB FUNCTIONS:
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain positive guest relations at all times.
- Cultivate collaborative, mutually supportive relationships with and among customers, community, sales office, and hotel staff.
- Optimize revenue by monitoring all distribution channels.
- Facilitate weekly Revenue strategy Meetings.
- Prepares and is accountable for sales strategy and forecasts.
- Follow the direction of Reservations Manager regarding same day sales strategies.
- Assist with yield management strategies (rate, arrival, length of stay, and blocks) to maximize overall hotel revenues.
- Monitor in-house rate growth and citywide booking activity to develop strategies for maximizing hotel revenues.
- Compile daily/weekly/monthly statistical reports necessary to evaluate yield management strategies and efficiency.
- Maintain spreadsheets to record historical statistics relating to performance indicators such as room occupancy, average rates, pick up, and other similar data.
- Builds all rates, packages, and hotel sales strategy information in the hotel's inventory systems.
- Report to Reservations Manager for rate approvals of group rates and leisure rates that do not adhere to guidelines.
- Work with the reservations team to adjust rate strategies in order to maximize revenue.
- Maintain client files and update information daily in accordance with established departmental policies and procedures.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
- Perform other duties as assigned.
Associate is held accountable for all duties of this job and other duties as assigned.
EXPERIENCE & EDUCATION:
- High school diploma or equivalent
- Bachelor's degree in Marketing or related field preferred
- Previous reservations/revenue experience in a hospitality setting preferred
- Experience with the hotel management system
- Overall knowledge of hotel sales and marketing management
- Basic knowledge of Microsoft Office
- Basic math skills
- Willingness and ability to promote a positive team member culture and core values
- Must speak fluent English
- Fluency in other languages beneficial
JOB REQUIREMENTS:
- Must be a United States citizen or possess a valid work permit
- Must be able to read, write, and speak English
- Must have exceptional communication skills
- Must be able to accurately follow instructions, both verbally and written
- Must have basic computer skills including Microsoft Office
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently
- Must be detailed orientated and work well under pressure
- Must be able to work in a fast paced environment
- Must be professional in appearance and demeanor
- Demonstrated ability to relate to, communicate with, and motivate team members to sustain top performance and quality levels
- Ability to work a flexible schedule that may include evenings, weekends and holidays
- Must have the ability to deal effectively and interact well with employees
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Possess strong motivational, organizational and verbal communication skills
- Ability to travel to attend workshops, tradeshows, conventions, etc.
- May require a Driver's License
WORKING CONDITIONS:
- Must be able to sit for long periods of time
- Must be able to frequently stand up or move within and outside the facility
- Must be able to carry or lift items weighting up to 25 pounds
- Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements consistent with office work
- Must be able to frequently handle office supplies and equipment to maintain the facility
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.
(ref. 23942)
Requirements
Job Info
Monterey, CA
Posted on:
Bonus Plan: Yes
Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.
Management Position: No
Description
We are looking for Team Members who exemplify the Core Values of Portfolio Hotels & Resorts:
- Be incredibly friendly & positive
- Serve & respect others
- Be smart about your business
- Enthusiastically reimagine and innovate
SUMMARY:The Reservations Sales is primarily responsible for communicating the selling status of the hotel with reservations agents and all other departments. S/He will maximize the profitability of the hotel while maintaining guest satisfaction.
The Reservations Sales shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotel's Culture and Portfolio Hotels & Resorts' Core Values.
ESSENTIAL JOB FUNCTIONS:
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain positive guest relations at all times.
- Cultivate collaborative, mutually supportive relationships with and among customers, community, sales office, and hotel staff.
- Optimize revenue by monitoring all distribution channels.
- Facilitate weekly Revenue strategy Meetings.
- Prepares and is accountable for sales strategy and forecasts.
- Follow the direction of Reservations Manager regarding same day sales strategies.
- Assist with yield management strategies (rate, arrival, length of stay, and blocks) to maximize overall hotel revenues.
- Monitor in-house rate growth and citywide booking activity to develop strategies for maximizing hotel revenues.
- Compile daily/weekly/monthly statistical reports necessary to evaluate yield management strategies and efficiency.
- Maintain spreadsheets to record historical statistics relating to performance indicators such as room occupancy, average rates, pick up, and other similar data.
- Builds all rates, packages, and hotel sales strategy information in the hotel's inventory systems.
- Report to Reservations Manager for rate approvals of group rates and leisure rates that do not adhere to guidelines.
- Work with the reservations team to adjust rate strategies in order to maximize revenue.
- Maintain client files and update information daily in accordance with established departmental policies and procedures.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
- Perform other duties as assigned.
Associate is held accountable for all duties of this job and other duties as assigned.
EXPERIENCE & EDUCATION:
- High school diploma or equivalent
- Bachelor's degree in Marketing or related field preferred
- Previous reservations/revenue experience in a hospitality setting preferred
- Experience with the hotel management system
- Overall knowledge of hotel sales and marketing management
- Basic knowledge of Microsoft Office
- Basic math skills
- Willingness and ability to promote a positive team member culture and core values
- Must speak fluent English
- Fluency in other languages beneficial
JOB REQUIREMENTS:
- Must be a United States citizen or possess a valid work permit
- Must be able to read, write, and speak English
- Must have exceptional communication skills
- Must be able to accurately follow instructions, both verbally and written
- Must have basic computer skills including Microsoft Office
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently
- Must be detailed orientated and work well under pressure
- Must be able to work in a fast paced environment
- Must be professional in appearance and demeanor
- Demonstrated ability to relate to, communicate with, and motivate team members to sustain top performance and quality levels
- Ability to work a flexible schedule that may include evenings, weekends and holidays
- Must have the ability to deal effectively and interact well with employees
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Possess strong motivational, organizational and verbal communication skills
- Ability to travel to attend workshops, tradeshows, conventions, etc.
- May require a Driver's License
WORKING CONDITIONS:
- Must be able to sit for long periods of time
- Must be able to frequently stand up or move within and outside the facility
- Must be able to carry or lift items weighting up to 25 pounds
- Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements consistent with office work
- Must be able to frequently handle office supplies and equipment to maintain the facility
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.
(ref. 23942)
Requirements
