Room Attendant
Property Name:
Hawthorn Northbrook - Wheeling
Job Title 
Room Attendant
Location: 
Illinois-Chicago
Company Name: 
Wyndham Hotel Group
City: 
Wheeling
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
Who are we?
Wyndham Hotel Group, part of  Wyndham Worldwide, is one of the market leaders in hotel development, offering a network of national and international hotels. We are a fast-paced, progressive and dynamic company enjoying constant growth. Wyndham Hotel Group looks for individuals that promote our Count On Me culture with both our guests and fellow associates.
 
What do we offer?
Full benefits include Medical, Dental and Life Insurance as well as company matched 401K. Associates enjoy many additional benefits including travel discounts, merchandise savings and participation in the Wyndham Rewards program.


The Room Attendant is responsible for maintaining clean
and attractive guestrooms while providing attentive, courteous and efficient
service to all guests.  They will also be
responsible for completing the laundry and with keeping the Public Areas neat
and clean. 


Duties include:

  • Employees must
    at all times be attentive, friendly, helpful and courteous to all guests,
    managers and fellow employees.
  • Thoroughly
    clean guestrooms according to standards.
  • Complete
    all pre-cleaning duties, including but not limited to, guest supplies, cleaning
    supplies, and linen for housekeeping cart set-up.
  • Remove
    all trash and dirty linen from guestrooms and hallways.
  • Keep
    all hallways, public areas and closets clean, neat and vacuumed (if
    applicable).
  • Restock
    housekeeping cleaning cart for next day's use.
  • Replenish
    chemical bottles.
  • Clean
    room with the door closed according to standards, unless requested to do
    otherwise by the guest.
  • Report
    all missing items from room (i.e., irons/boards, hair dryers, etc.) to
    HousekeepingSupervisor/Manager.
  • Report
    any maintenance repairs immediately to Housekeeping Supervisor/Manager.
  • Handle
    items for “Lost and Found” according to the standards.
  • Ensure
    overall guest satisfaction.
  • Understand
    operation of washing machines and dryers.
  • Load and unload
    washes according to standards.
  • Wash and dry all
    dirty linens, towels, rags, etc.
  • Sort all hotel
    linen according to type, color, size, etc.
  • Pre-treat all
    stained linen before washing.
  • Clean dryer
    filter daily and maintain all equipment as trained.
  • Sweep and mop
    laundry floors, storing all linens off the floor.
  • Fold towels and
    linens.
  • Remove and sort
    dirty linens and towels from laundry carts
  • Keep laundry
    carts clean and free of debris.
  • Before
    leaving, collect all trash from the service landings and take to/dispose in
    outside trash dumpsters, per hotel procedures.
  • Vacuum
    guest corridors.
  • Keep
    hallways, public areas and closets neat and organized.
  • Maintain
    cleanliness and sanitation in public restrooms
  • Adhere
    to the schedule for project cleaning of public areas/
  • Maintain
    the stairwells to hotel standards.
  • Clean
    all public areas in accordance with established standards.  This will include, but not limited to the
    public restrooms, guest laundry, business center, hallways, stairwells,
    breakfast area, outside entrances, fitness center and back of the house area.  



Qualifications and General Requirements

Education &
Experience:
 

  • High School
    diploma or equivalent and/or experience in a hotel or a related field
    preferred.
  • Authorization to work in United States 

Physical
requirements
:

  • ·       Flexible and
    long hours sometimes required.
  •         Medium
    work - Exerting up to 50 pounds of force occasionally, and/or  20 pounds of       force frequently or constantly to lift, carry, push, pull or otherwise move
    objects.
  •         Ability
    to stand during entire shift.

 


General
Requirements:

 

  • Must
    be able to effectively communicate both verbally and written, with all
    level of employees and guests in an attentive, friendly, courteous and
    service oriented manner.
  • Must
    be effective at listening to, understanding, and clarifying concerns
    raised by employees and guests.
  • Must
    be able to multitask and prioritize departmental functions to meet
    deadlines.
  • Approach
    all encounters with guests and employees in an attentive, friendly,
    courteous and service-oriented manner.
  • Attend
    all hotel required meetings and trainings.
  • Maintain
    regular attendance in compliance with Wyndham Standards, as required by
    scheduling, which will vary according to the needs of the hotel.
  • Maintain
    high standards of personal appearance and grooming, which includes wearing
    the proper uniform and nametag.
  • Comply
    with Wyndham Standards and regulations to encourage safe and efficient
    hotel operations.
  • Maximize
    efforts towards productivity, identify problem areas and assist in
    implementing solutions.
  • Must
    be effective in handling problems, including anticipating, preventing,
    identifying and solving problems as necessary.
  • Must
    be able to understand and apply complex information, data, etc. from
    various sources to meet appropriate objectives.
  • Must
    be able to cross-train in other hotel related areas.
  • Must
    be able to maintain confidentiality of information.
  • Must
    be able to show initiative, including anticipating guest or operational
    needs.
  • Perform
    other duties as requested by management.

·        
Maintain
a warm and friendly demeanor at all times.







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