Description
Ever return from an experience feeling completely inspired and relaxed, yet unable to pin-point exactly which element made it so incredible?
Was it the infinity pool perched high up into the clouds? Was it the laid-back atmosphere that felt both edgy and sophisticated? Or was it the warm and thoughtful service?
- A premium level of hospitality, delivered by a highly-curated team of the city’s most stylish, creative and charismatic.
That is what our guests will be asking themselves after their stay with us.
That is BISHA.
WHO WE ARE
- We’re a charismatic team of status-quo shakers and routine breakers.
- We’re culture-seekers by day, spectacle-throwers by night and creatives at heart.
- We were born to host.
- We believe that premium experiences don’t have to be stodgy—and that being unorthodox doesn’t have to be uncomfortable.
- We value quality and sophistication but don’t take ourselves too seriously.
- In constant pursuit of the unconventional, we celebrate the vanguards, the misfits and the pioneers.
We’re ready to leave our mark on the world, one city at a time.
First stop, Toronto.
Are you one of us?
WHO YOU ARE
- You possess a quiet confidence, excellent communication skills, sharp intellect and effortless style.
- You believe that casual and cool can still be warm and professional
- You’re “currently in a relationship with” this city—you’re part of the fabric of Toronto, nothing opens, closes or happens in this city without you knowing about it.
- You have a diploma in Hospitality Management or related field, a minimum of one year of front office supervisor experience in a lifestyle property;
- You are a resourceful hotelier and subject matter expert in property management programs
- You’re a rain-maker and scene-creator—you have a knack for setting the stage for magic!
- You are a go-getter who is instinctively on the lookout for fresh and creative ways for our guests to be treated well;
- You also love to travel—and when you do, you take mental notes of EVERYTHING.
- You may even be a polyglot and know additional languages—a definite asset!
- You are able to work a flexible schedule, including weekends, evenings and holidays.
Requirements
THE ROLE
Under the supervision of the Front Office Manager and the Housekeeping Manager, the Rooms Supervisor ensures flawless service execution and an elevated guest experience, while overseeing the smooth operation of the Front Office and Housekeeping departments. This leader supervises our following team members; Front Desk Agent, Night Auditor, Concierge, Doorman, Bellman, Rooms Attendant, Housekeeping Houseman. You will work very closely with our Experience Producer to make some magic happen for our VIP guests and experience seekers.
TEAM MANAGEMENT
- Coaches and supervises Front Desk Agents to deliver guest experiences in a friendly, professional, and efficient manner during registration and checkout of hotel guests;
- Assigns rooms based on guests needs, requests and profile preferences
- Assists Front Desk Agents and Experience Producer in satisfying guest requests and resolving guest complaints;
- Prepare documents related to the payroll process;
- Establish the weekly work schedule and make changes as required;
- Performs room inspections to meet quality standards
- Train and evaluate team members by ensuring standards are applied;
- Reviews group resumes to verify special requests directed towards the front office and to have knowledge of daily group activities;
- Participates in the Housekeeping “Opening the day” and room breakouts; rooms and sections assignment for the room attendants,
- Prepares daily checklists for public areas housemen
- Clear all due out rooms and housekeeping discrepancies;
- Constantly monitor available room types and instruct agents on which types of rooms to offer guests as upgrades;
- Manages sold out nights;
- Attends daily revenue meetings;
- Knows the inventory and manages it;
- Builds excellent relationship with group meeting planners;
- Participate in the hiring and training of new team members
- Supervises staff (training, evaluation, discipline);
GUEST EXPERIENCE MANAGEMENT
- You will work closely with all departments; if anything goes wrong for our guests, you’ll be right there to make it right, make it better and make it magical;
- You will be accountable for guest satisfaction and oversee all guest requests - you will be our guests’ hero, sounding board and newest friend;
- You will play a key role in guest satisfaction by recommending fresh and creative ways for our guests to be treated well.
Bisha Hotel Toronto is an equal opportunity employer and values diversity in the workplace. All applicants that qualify will receive consideration for employment without regards to race, color, national origin, gender, age, religion, disability, sexual orientation, or any other status or characteristics protected by the Human Rights Code.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided to applicants with disabilities at all stages of the selection process upon request.
About Us
Love Hospitality? We’d Love to Meet You
We are a dedicated team focused on allowing our guests to flourish when they are with us. Loews Hotels & Resorts has been welcoming guests for over six decades. Today, our distinctive properties continue to offer guests the room they need in major cities across the U.S. and Canada. With headquarters located in New York, Loews Hotels & Resorts prides itself on each property having a distinct point of view that reflects its surroundings.
From our most senior management to our newest team members, we are all forged of the same hospitality DNA. That defining characteristic is a willingness and commitment to offer comfort, care and everything we have to all who come through our doors.
We seek genuine individuals for our Loews hotel jobs; people who are able to engage and delight our guests. We invest in training and development opportunities for all team members so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. We promote social responsibility by being a good neighbor in the communities in which we reside. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun. And, in the end, we measure ourselves simply by the number of guests who leave with a smile on their face and come back again.
As part of our commitment to our team members, Loews Hotels & Resorts is proud to offer competitive compensation and benefit plans tailored to each marketplace.
Job Info
Toronto, ON
Bisha Hotel & Residences
Posted on:
Position Available: Immediately
Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.
Management Position: Yes
Description
Ever return from an experience feeling completely inspired and relaxed, yet unable to pin-point exactly which element made it so incredible?
Was it the infinity pool perched high up into the clouds? Was it the laid-back atmosphere that felt both edgy and sophisticated? Or was it the warm and thoughtful service?
- A premium level of hospitality, delivered by a highly-curated team of the city’s most stylish, creative and charismatic.
That is what our guests will be asking themselves after their stay with us.
That is BISHA.
WHO WE ARE
- We’re a charismatic team of status-quo shakers and routine breakers.
- We’re culture-seekers by day, spectacle-throwers by night and creatives at heart.
- We were born to host.
- We believe that premium experiences don’t have to be stodgy—and that being unorthodox doesn’t have to be uncomfortable.
- We value quality and sophistication but don’t take ourselves too seriously.
- In constant pursuit of the unconventional, we celebrate the vanguards, the misfits and the pioneers.
We’re ready to leave our mark on the world, one city at a time.
First stop, Toronto.
Are you one of us?
WHO YOU ARE
- You possess a quiet confidence, excellent communication skills, sharp intellect and effortless style.
- You believe that casual and cool can still be warm and professional
- You’re “currently in a relationship with” this city—you’re part of the fabric of Toronto, nothing opens, closes or happens in this city without you knowing about it.
- You have a diploma in Hospitality Management or related field, a minimum of one year of front office supervisor experience in a lifestyle property;
- You are a resourceful hotelier and subject matter expert in property management programs
- You’re a rain-maker and scene-creator—you have a knack for setting the stage for magic!
- You are a go-getter who is instinctively on the lookout for fresh and creative ways for our guests to be treated well;
- You also love to travel—and when you do, you take mental notes of EVERYTHING.
- You may even be a polyglot and know additional languages—a definite asset!
- You are able to work a flexible schedule, including weekends, evenings and holidays.
Requirements
THE ROLE
Under the supervision of the Front Office Manager and the Housekeeping Manager, the Rooms Supervisor ensures flawless service execution and an elevated guest experience, while overseeing the smooth operation of the Front Office and Housekeeping departments. This leader supervises our following team members; Front Desk Agent, Night Auditor, Concierge, Doorman, Bellman, Rooms Attendant, Housekeeping Houseman. You will work very closely with our Experience Producer to make some magic happen for our VIP guests and experience seekers.
TEAM MANAGEMENT
- Coaches and supervises Front Desk Agents to deliver guest experiences in a friendly, professional, and efficient manner during registration and checkout of hotel guests;
- Assigns rooms based on guests needs, requests and profile preferences
- Assists Front Desk Agents and Experience Producer in satisfying guest requests and resolving guest complaints;
- Prepare documents related to the payroll process;
- Establish the weekly work schedule and make changes as required;
- Performs room inspections to meet quality standards
- Train and evaluate team members by ensuring standards are applied;
- Reviews group resumes to verify special requests directed towards the front office and to have knowledge of daily group activities;
- Participates in the Housekeeping “Opening the day” and room breakouts; rooms and sections assignment for the room attendants,
- Prepares daily checklists for public areas housemen
- Clear all due out rooms and housekeeping discrepancies;
- Constantly monitor available room types and instruct agents on which types of rooms to offer guests as upgrades;
- Manages sold out nights;
- Attends daily revenue meetings;
- Knows the inventory and manages it;
- Builds excellent relationship with group meeting planners;
- Participate in the hiring and training of new team members
- Supervises staff (training, evaluation, discipline);
GUEST EXPERIENCE MANAGEMENT
- You will work closely with all departments; if anything goes wrong for our guests, you’ll be right there to make it right, make it better and make it magical;
- You will be accountable for guest satisfaction and oversee all guest requests - you will be our guests’ hero, sounding board and newest friend;
- You will play a key role in guest satisfaction by recommending fresh and creative ways for our guests to be treated well.
Bisha Hotel Toronto is an equal opportunity employer and values diversity in the workplace. All applicants that qualify will receive consideration for employment without regards to race, color, national origin, gender, age, religion, disability, sexual orientation, or any other status or characteristics protected by the Human Rights Code.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided to applicants with disabilities at all stages of the selection process upon request.
Love Hospitality? We’d Love to Meet You
We are a dedicated team focused on allowing our guests to flourish when they are with us. Loews Hotels & Resorts has been welcoming guests for over six decades. Today, our distinctive properties continue to offer guests the room they need in major cities across the U.S. and Canada. With headquarters located in New York, Loews Hotels & Resorts prides itself on each property having a distinct point of view that reflects its surroundings.
From our most senior management to our newest team members, we are all forged of the same hospitality DNA. That defining characteristic is a willingness and commitment to offer comfort, care and everything we have to all who come through our doors.
We seek genuine individuals for our Loews hotel jobs; people who are able to engage and delight our guests. We invest in training and development opportunities for all team members so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. We promote social responsibility by being a good neighbor in the communities in which we reside. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun. And, in the end, we measure ourselves simply by the number of guests who leave with a smile on their face and come back again.
As part of our commitment to our team members, Loews Hotels & Resorts is proud to offer competitive compensation and benefit plans tailored to each marketplace.
