Description
Are YOU ready to propel your career and experience higher levels of professional engagement? Are you interested in learning valuable new skills while leveraging the skills you've already acquired? Do you thrive in an optimistic, collaborative and entrepreneurial work environment? Would you relish the chance to contribute in a significant way to a young, dynamic and fast growing company? Do you dream about being part of an organization that holds its culture, its belief in people and its support of high performing teams at the very heart of its existence?
Imagine an exciting and rewarding career with a leading Canada-based hotel management company with expanding operations in the United States. Having tripled in scale since 2014, ONE Lodging currently operates close to 120 hotels totaling more than 12,000 guestrooms across nearly 35 states in the U.S. and one province in Canada.
At ONE we manage many brands but we adhere to one promise: To make our guests feel welcome, to provide the highest quality experience, and to respond to our guests' every need in a professional and authentic manner.
We are ONE Lodging, and we offer the rare opportunity to take part in directly shaping an innovative and positive corporate culture. At ONE, our mantra is 'Good things happen when you show up,' and we specifically seek candidates who have the talent, potential and desire to grow their careers with us.
To learn more about us, please visit www.onelodging.com.
BIG PICTURE:
The Sales Coordinator will be responsible for providing project and administrative support to the hotel Sales Director and General Manager, to include confirming and organizing group and individual corporate/leisure bookings in support of the hotels budgeted revenue goals. As a member of the hotels sales/catering team, the Sales Coordinator will be expected to assist with a variety of duties when needed. Therefore, a team-oriented, all hands on deck mentality is a necessity for success in this role.
CORE ACCOUNTABILITIES:
- Assist in organizing site visits; Greet and welcome visitors and provide comprehensive tours of guest rooms and public areas.
- Document group and individual inquiries on lead sheets and disburse to the appropriate manager.
- Create booking contracts and/or banquet event orders as directed.
- Perform clerical duties such as answering phones, typing correspondence and reports, filing, and answering phones.
- Maintain and up keep various filing systems, including vendor information where necessary.
- Be fully knowledgeable of hotel services, amenities, capacities and operational systems and process in order to accurately respond to customer questions and requests for information.
- Assure that all incoming and outgoing correspondence is received, mailed, emailed and/or filed as required.
- Assist managers in scheduling appointments, meetings and travel arrangements for business trips as required.
- Maintain a professional working environment, appearance and attitude.
- Maintain all office equipment and supplies.
- Maintain client database of organizations, individuals, social groups and corporate businesses.
- Assist Sales Directors in promoting awareness of the property through developing formal presentations and organizing sales calls to local, corporate, association and leisure markets.
- Compile and distribute client profiles and maintain on-going communication regarding client specifications with hotel department heads to ensure that all service-related needs are fulfilled.
- Conduct all client interactions with the highest levels of integrity and professionalism, in keeping with company and brand standards.
- Serve as problem solver in instances of guest dissatisfaction; Resolve complaints, concerns or issues in a timely and helpful manner.
- Follow all company and safety and security policies and procedures.
- Assist with operational functions in other departments as needed, to include Front Office and Food & Beverage.
- Perform other tasks, duties and responsibilities as directed by Sales Director or General Manager.
Requirements
REQUIRED ATTRIBUTES:
- 1-2 years administrative experience, with previous hotel experience required.
- Bachelors degree in marketing, business, hotel/restaurant management or a related field, or appropriate combination of education and experience to support on the job effectiveness.
- Basic understanding of the sales process.
- Polished appearance and demeanor, with exceptional verbal and written communication skills.
- Confidence in representing the hotel within various business settings, and ability to connect quickly and effortlessly with potential clients.
- Energy and capability for continued self-motivation, with intrinsic drive to achieve.
- Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish tasks and assignments.
- Computer literacy, with ability to easily navigate database, browser, email, document and spreadsheet applications, as well as purchasing software and related programs.
- Exceptional service orientation, with keen ability to focus and deliver on guest needs.
- Reliable and responsible character, with exceptional follow up and attention to detail.
- Proactive approach, with exceptional problem solving abilities to ensure the highest levels of productivity and guest satisfaction.
- Ability to work effectively as an independent contributor, and as a part of a collaborative team.
- Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
- Flexibility and availability to work extended or irregular hours to include nights, weekends and holidays.
- Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Must be able to stand, sit, or walk for an extended period of time
BIG PICTURE:
The Sales Coordinator will be responsible for providing project and administrative support to the hotel Sales Director and General Manager, to include confirming and organizing group and individual corporate/leisure bookings in support of the hotels budgeted revenue goals. As a member of the hotels sales/catering team, the Sales Coordinator will be expected to assist with a variety of duties when needed. Therefore, a team-oriented, all hands on deck mentality is a necessity for success in this role.
CORE ACCOUNTABILITIES:
- Assist in organizing site visits; Greet and welcome visitors and provide comprehensive tours of guest rooms and public areas.
- Document group and individual inquiries on lead sheets and disburse to the appropriate manager.
- Create booking contracts and/or banquet event orders as directed.
- Perform clerical duties such as answering phones, typing correspondence and reports, filing, and answering phones.
- Maintain and up keep various filing systems, including vendor information where necessary.
- Be fully knowledgeable of hotel services, amenities, capacities and operational systems and process in order to accurately respond to customer questions and requests for information.
- Assure that all incoming and outgoing correspondence is received, mailed, emailed and/or filed as required.
- Assist managers in scheduling appointments, meetings and travel arrangements for business trips as required.
- Maintain a professional working environment, appearance and attitude.
- Maintain all office equipment and supplies.
- Maintain client database of organizations, individuals, social groups and corporate businesses.
- Assist Sales Directors in promoting awareness of the property through developing formal presentations and organizing sales calls to local, corporate, association and leisure markets.
- Compile and distribute client profiles and maintain on-going communication regarding client specifications with hotel department heads to ensure that all service-related needs are fulfilled.
- Conduct all client interactions with the highest levels of integrity and professionalism, in keeping with company and brand standards.
- Serve as problem solver in instances of guest dissatisfaction; Resolve complaints, concerns or issues in a timely and helpful manner.
- Follow all company and safety and security policies and procedures.
- Assist with operational functions in other departments as needed, to include Front Office and Food & Beverage.
- Perform other tasks, duties and responsibilities as directed by Sales Director or General Manager.
Job Info
Hanover, MD
Posted on:
Position Available: immediately
Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.
Management Position: No
Description
Are YOU ready to propel your career and experience higher levels of professional engagement? Are you interested in learning valuable new skills while leveraging the skills you've already acquired? Do you thrive in an optimistic, collaborative and entrepreneurial work environment? Would you relish the chance to contribute in a significant way to a young, dynamic and fast growing company? Do you dream about being part of an organization that holds its culture, its belief in people and its support of high performing teams at the very heart of its existence?
Imagine an exciting and rewarding career with a leading Canada-based hotel management company with expanding operations in the United States. Having tripled in scale since 2014, ONE Lodging currently operates close to 120 hotels totaling more than 12,000 guestrooms across nearly 35 states in the U.S. and one province in Canada.
At ONE we manage many brands but we adhere to one promise: To make our guests feel welcome, to provide the highest quality experience, and to respond to our guests' every need in a professional and authentic manner.
We are ONE Lodging, and we offer the rare opportunity to take part in directly shaping an innovative and positive corporate culture. At ONE, our mantra is 'Good things happen when you show up,' and we specifically seek candidates who have the talent, potential and desire to grow their careers with us.
To learn more about us, please visit www.onelodging.com.
BIG PICTURE:
The Sales Coordinator will be responsible for providing project and administrative support to the hotel Sales Director and General Manager, to include confirming and organizing group and individual corporate/leisure bookings in support of the hotels budgeted revenue goals. As a member of the hotels sales/catering team, the Sales Coordinator will be expected to assist with a variety of duties when needed. Therefore, a team-oriented, all hands on deck mentality is a necessity for success in this role.
CORE ACCOUNTABILITIES:
- Assist in organizing site visits; Greet and welcome visitors and provide comprehensive tours of guest rooms and public areas.
- Document group and individual inquiries on lead sheets and disburse to the appropriate manager.
- Create booking contracts and/or banquet event orders as directed.
- Perform clerical duties such as answering phones, typing correspondence and reports, filing, and answering phones.
- Maintain and up keep various filing systems, including vendor information where necessary.
- Be fully knowledgeable of hotel services, amenities, capacities and operational systems and process in order to accurately respond to customer questions and requests for information.
- Assure that all incoming and outgoing correspondence is received, mailed, emailed and/or filed as required.
- Assist managers in scheduling appointments, meetings and travel arrangements for business trips as required.
- Maintain a professional working environment, appearance and attitude.
- Maintain all office equipment and supplies.
- Maintain client database of organizations, individuals, social groups and corporate businesses.
- Assist Sales Directors in promoting awareness of the property through developing formal presentations and organizing sales calls to local, corporate, association and leisure markets.
- Compile and distribute client profiles and maintain on-going communication regarding client specifications with hotel department heads to ensure that all service-related needs are fulfilled.
- Conduct all client interactions with the highest levels of integrity and professionalism, in keeping with company and brand standards.
- Serve as problem solver in instances of guest dissatisfaction; Resolve complaints, concerns or issues in a timely and helpful manner.
- Follow all company and safety and security policies and procedures.
- Assist with operational functions in other departments as needed, to include Front Office and Food & Beverage.
- Perform other tasks, duties and responsibilities as directed by Sales Director or General Manager.
Requirements
REQUIRED ATTRIBUTES:
- 1-2 years administrative experience, with previous hotel experience required.
- Bachelors degree in marketing, business, hotel/restaurant management or a related field, or appropriate combination of education and experience to support on the job effectiveness.
- Basic understanding of the sales process.
- Polished appearance and demeanor, with exceptional verbal and written communication skills.
- Confidence in representing the hotel within various business settings, and ability to connect quickly and effortlessly with potential clients.
- Energy and capability for continued self-motivation, with intrinsic drive to achieve.
- Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish tasks and assignments.
- Computer literacy, with ability to easily navigate database, browser, email, document and spreadsheet applications, as well as purchasing software and related programs.
- Exceptional service orientation, with keen ability to focus and deliver on guest needs.
- Reliable and responsible character, with exceptional follow up and attention to detail.
- Proactive approach, with exceptional problem solving abilities to ensure the highest levels of productivity and guest satisfaction.
- Ability to work effectively as an independent contributor, and as a part of a collaborative team.
- Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
- Flexibility and availability to work extended or irregular hours to include nights, weekends and holidays.
- Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Must be able to stand, sit, or walk for an extended period of time
