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Team Members Services Manager (HR) | La Jolla
Property Name
Estancia La Jolla Hotel & Spa
Job Title
Team Members Services Manager (HR) | La Jolla
California-San Diego
La Jolla
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Bonus Pay
Position Categories
Human Resources / Training

A Premier Hotel Management & Investment Company with Strategic Vision and Strong Core Values

Since 1987, Pacific Hospitality Group has maintained a strategic vision and strong core values as guiding principles for business success. With luxury hotel properties from Napa Valley to Southern California, PHG's growing portfolio of hotel and resort investments reinforces the company's cohesive vision and ensuing success.

PHG manages, develops, finances, and owns hotels and resorts located in California, Hawaii, Arizona and Louisiana. We currently own and manage 11 hotels and resorts, representing over 2,676 rooms and 203,650 square feet of premier indoor meeting and event space.

Job Description


As a member of the hotel's executive team, serves as a partner to the General Manager in

establishing and implementing the property's strategy and delivering business results.

Carries out the daily activities of the Team Member Services office including recruiting,

training, payroll administration, team member's compensation management, and

wage/benefit administration. Ensures compliance with federal, state and local regulations

and property operating procedures. Provides all departments with guidance and support

necessary to achieve their guest service and business objectives.

Duties & Responsibilities

Primary Responsibilities/Essential Functions:

1. Provides guidance and direction to subordinate staff to ensure overall departmental

success. Responsible for the overall direction, coordination, and evaluation of the

department. Carries out supervisory responsibilities in accordance with the

organization's policies and applicable laws. Responsibilities include interviewing,

hiring, and training team members; planning, assigning, and directing work;

appraising performance; rewarding and disciplining team members; addressing

complaints and resolving problems. Responsible for planning department goals and

directing team members to achieve results.

2. Participates in the hiring process by sourcing and interviewing potential team

members and selecting those that best meet staffing needs. Sourcing activities

include job fairs, networking, posting to various sites, and working with the

Corporate Talent Acquisition Team. Oversees and monitors candidate identification

and selection processes, including AI. Maintains applicant tracking. Administers preemployment

background/drug testing programs and processes new hire

paperwork. Ensures candidates have the legal right to work in the US (I-9) and have

fairly represented their qualifications and work history and ensures all records are

maintained and reported in compliance with all federal, state and local, and

corporate requirements.

3. Manages property's ADP HRIS and ensures accurate information is entered and

updated regularly. Ensures timely and accurate preparation/ submission of payroll.

4. Responsible for administering property's benefit plans. Ensures enrollment process

follows corporate and legal guidelines. Responds to inquiries and resolves

problems related to all benefit plans. Conducts quarterly full-time/part-time analysis

to determine benefit eligibility of team members.

5. Provides subject matter expertise and guidance to managers and team members on

human resource policy/issues, including recruitment, team member relations,

corrective counseling, policy interpretation, legal compliance, health and welfare

benefits, team member's compensation and disability. Ensures property's

compliance with all federal, state, local and corporate employment and reporting

requirements, i.e. I-9, EEOC, OSHA and team member files.

6. Ensures team members receive appropriate new hire orientation training to

successfully perform their job. Works with management team to ensure

departmental orientation processes are in place. Sees new team members have

current knowledge of hotel policies and benefits. Facilitates and/or oversees training

of Company programs and team member trainings.

7. Maintains effective team member communication channels throughout the property

(e.g., develops daily communications and assists with property-wide meetings).

8. Guides managers through progressive discipline and reviews documentation for

accuracy and consistency and applicability of supportive documentation to eliminate

potential liability and enhance processes. Determines appropriate action.

Anticipates potential issues by monitoring complaints, business flow and team

member performance. Refers team member issues to the Department Head for

resolution and follows up/escalates as needed to resolve problems in a timely

manner. Notifies Management and/or Security of all unusual events, circumstances,

missing items, or alleged theft.

9. Oversees all team member relations matters as they relate to federal, state and

local employment and civil rights laws, including, Title VII, ADA, ADEA, FMLA,

FLSA, Equal Pay Act, Pregnancy Discrimination Act, team members' compensation

and comparable state and local laws, and general human and civil rights.

10. Manages Worker Compensation claims to ensure appropriate team member care

and manage costs. Conducts periodic claims reviews to ensure claims are closed in

a timely manner and reserve levels are appropriate for open claims. Works with

team members and managers to ensure proper education, training and adherence

with safety equipment (i.e. PPE) policies and procedures to minimize accidents and

promote safety. Reports potential safety issues to manager and takes immediate

action to resolve in emergency situations. Ensures all safety and security policies

are communicated to team members on a regular basis through orientation,

meetings, bulletin boards, etc. Represents Team Member Services at the property

Safety Committee and helps to identify ways to create awareness of the importance

of workplace safety and decrease accident frequency and severity.

11. Prepares variety of requested/required reports using computer to gather and

analyze data. Ensures team member files contain required employment paperwork,

proper performance management and compensation documentation, are properly

maintained and secured for the required length of time. Ensures compliance with

procedure for accessing, reviewing, and auditing team member files and ensure

compliance with the Privacy Act. Ensures medical records are maintained in a

separate, secure and confidential medical file

12. Guides managers in merit decisions within budget or established guidelines.

Determines promotions or reclassifications within company policy and budget.

Ensures performance expectations are communicated in accordance with job

descriptions for each position and evaluations are completed per policy.

Other Responsibilities/Supportive Functions:

1. Responds to unemployment claims. Prepares, audits and distributes unemployment

claim activity reports to property management. Represents property at

unemployment hearings.

2. Monitors and maintains the Team Member systems and equipment to ensure their

optimum performance.

3. Notifies management of unsafe conditions, needed maintenance of any equipment

and any accidents.

This job description is not intended to be all-inclusive. Team Members may perform other related duties

as required to meet the ongoing needs of the organization. Management reserves the right to add, modify,

change or rescind work assignments and to make reasonable accommodations as needed.


Qualifications (relevant experience, education and training):

1. High school diploma or general education degree (GED), or equivalent combination

of education and experience. Bachelor's de gree or certificate in Human Resources

Management desired. PHR/SPHR certification preferred.

2. Three or more years progressively responsible Human Resources Generalist

experience required with hands-on experience handling all facets of Worker's

Compensation. Experience in similar setting desired.

3. Requires ability to lead others in the department by mentoring and providing training

that results in staff that meets/exceeds guest expectations.

4. Thor

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.