Since 1987, Pacific Hospitality Group has maintained a strategic vision and strong core values as guiding principles for business success. With luxury hotel properties from Napa Valley to Southern California, PHG's growing portfolio of hotel and resort investments reinforces the company's cohesive vision and ensuing success.
PHG manages, develops, finances, and owns hotels and resorts located in California, Hawaii, Arizona and Louisiana. We currently own and manage 11 hotels and resorts, representing over 2,676 rooms and 203,650 square feet of premier indoor meeting and event space.
As a member of the hotel's executive team, serves as a partner to the General Manager in
establishing and implementing the property's strategy and delivering business results.
Carries out the daily activities of the Team Member Services office including recruiting,
training, payroll administration, team member's compensation management, and
wage/benefit administration. Ensures compliance with federal, state and local regulations
and property operating procedures. Provides all departments with guidance and support
necessary to achieve their guest service and business objectives.
Duties & Responsibilities
Primary Responsibilities/Essential Functions:
1. Provides guidance and direction to subordinate staff to ensure overall departmental
success. Responsible for the overall direction, coordination, and evaluation of the
department. Carries out supervisory responsibilities in accordance with the
organization's policies and applicable laws. Responsibilities include interviewing,
hiring, and training team members; planning, assigning, and directing work;
appraising performance; rewarding and disciplining team members; addressing
complaints and resolving problems. Responsible for planning department goals and
directing team members to achieve results.
2. Participates in the hiring process by sourcing and interviewing potential team
members and selecting those that best meet staffing needs. Sourcing activities
include job fairs, networking, posting to various sites, and working with the
Corporate Talent Acquisition Team. Oversees and monitors candidate identification
and selection processes, including AI. Maintains applicant tracking. Administers preemployment
background/drug testing programs and processes new hire
paperwork. Ensures candidates have the legal right to work in the US (I-9) and have
fairly represented their qualifications and work history and ensures all records are
maintained and reported in compliance with all federal, state and local, and
3. Manages property's ADP HRIS and ensures accurate information is entered and
updated regularly. Ensures timely and accurate preparation/ submission of payroll.
4. Responsible for administering property's benefit plans. Ensures enrollment process
follows corporate and legal guidelines. Responds to inquiries and resolves
problems related to all benefit plans. Conducts quarterly full-time/part-time analysis
to determine benefit eligibility of team members.
5. Provides subject matter expertise and guidance to managers and team members on
human resource policy/issues, including recruitment, team member relations,
corrective counseling, policy interpretation, legal compliance, health and welfare
benefits, team member's compensation and disability. Ensures property's
compliance with all federal, state, local and corporate employment and reporting
requirements, i.e. I-9, EEOC, OSHA and team member files.
6. Ensures team members receive appropriate new hire orientation training to
successfully perform their job. Works with management team to ensure
departmental orientation processes are in place. Sees new team members have
current knowledge of hotel policies and benefits. Facilitates and/or oversees training
of Company programs and team member trainings.
7. Maintains effective team member communication channels throughout the property
(e.g., develops daily communications and assists with property-wide meetings).
8. Guides managers through progressive discipline and reviews documentation for
accuracy and consistency and applicability of supportive documentation to eliminate
potential liability and enhance processes. Determines appropriate action.
Anticipates potential issues by monitoring complaints, business flow and team
member performance. Refers team member issues to the Department Head for
resolution and follows up/escalates as needed to resolve problems in a timely
manner. Notifies Management and/or Security of all unusual events, circumstances,
missing items, or alleged theft.
9. Oversees all team member relations matters as they relate to federal, state and
local employment and civil rights laws, including, Title VII, ADA, ADEA, FMLA,
FLSA, Equal Pay Act, Pregnancy Discrimination Act, team members' compensation
and comparable state and local laws, and general human and civil rights.
10. Manages Worker Compensation claims to ensure appropriate team member care
and manage costs. Conducts periodic claims reviews to ensure claims are closed in
a timely manner and reserve levels are appropriate for open claims. Works with
team members and managers to ensure proper education, training and adherence
with safety equipment (i.e. PPE) policies and procedures to minimize accidents and
promote safety. Reports potential safety issues to manager and takes immediate
action to resolve in emergency situations. Ensures all safety and security policies
are communicated to team members on a regular basis through orientation,
meetings, bulletin boards, etc. Represents Team Member Services at the property
Safety Committee and helps to identify ways to create awareness of the importance
of workplace safety and decrease accident frequency and severity.
11. Prepares variety of requested/required reports using computer to gather and
analyze data. Ensures team member files contain required employment paperwork,
proper performance management and compensation documentation, are properly
maintained and secured for the required length of time. Ensures compliance with
procedure for accessing, reviewing, and auditing team member files and ensure
compliance with the Privacy Act. Ensures medical records are maintained in a
separate, secure and confidential medical file
12. Guides managers in merit decisions within budget or established guidelines.
Determines promotions or reclassifications within company policy and budget.
Ensures performance expectations are communicated in accordance with job
descriptions for each position and evaluations are completed per policy.
Other Responsibilities/Supportive Functions:
1. Responds to unemployment claims. Prepares, audits and distributes unemployment
claim activity reports to property management. Represents property at
2. Monitors and maintains the Team Member systems and equipment to ensure their
3. Notifies management of unsafe conditions, needed maintenance of any equipment
and any accidents.
This job description is not intended to be all-inclusive. Team Members may perform other related duties
as required to meet the ongoing needs of the organization. Management reserves the right to add, modify,
change or rescind work assignments and to make reasonable accommodations as needed.
Qualifications (relevant experience, education and training):
1. High school diploma or general education degree (GED), or equivalent combination
of education and experience. Bachelor's de gree or certificate in Human Resources
Management desired. PHR/SPHR certification preferred.
2. Three or more years progressively responsible Human Resources Generalist
experience required with hands-on experience handling all facets of Worker's
Compensation. Experience in similar setting desired.
3. Requires ability to lead others in the department by mentoring and providing training
that results in staff that meets/exceeds guest expectations.